Category Archives: In-House Training

Training PROPER – Program Penilaian Peringkat Kinerja Lingkungan Perusahaan

Deskripsi Training Proper

Program Penilaian Peringkat Kinerja Perusahaan dalam Pengelolaan Lingkungan mulai diterapkan oleh Kementrian Lingkungan Hidup di tahun 2002, merupakan salah satu realisasi yang diamanatkan dalam Undang-Undang No. 23 Tahun 1997 tentang Pengelolaan Lingkungan Hidup bahwa dalam rangka mewujudkan pembangunan berkelanjutan yang berwawasan lingkungan hidup perlu diselenggarakan pengelolaan lingkungan dengan asas tanggungjawab, berkelanjutan dan manfaat. Salah satu tujuan penilaian PROPER adalah untuk mendorong peningkatan kinerja perusahaan dalam pengelolaan lingkungan melalui penyebaran informasi kinerja penaatan perusahaan dalam pengelolaan lingkungan sehingga tercapainya peningkatan kualitas lingkungan hidup yang sehat dan sejahtera.

Training PROPER– Salah satu peningkatan kinerja penaatan dapat terjadi melalui efek insentif dan disinsentif reputasi yang timbul akibat pengumuman peringkat kinerja PROPER kepada publik. Salah satunya yaitu berasal dari para pemangku kepentingan (stakeholders) yang akan memberikan apresiasi kepada perusahaan berperingkat baik dan memberikan tekanan dan atau dorongan kepada perusahaan yang belum berperingkat baik untuk merealisasikanya. Adapun penilaian PROPER tersebut adalah berdasarkan kinerja tanggung jawab usaha dan/atau kegiatan dalam: Pencegahan pencemaran dan/atau kerusakan lingkungan hidup, Penanggulangan pencemaran dan/atau kerusakan lingkungan hidup, Pemulihan pencemaran dan/atau kerusakan lingkungan hidup.

 

MAKSUD DAN TUJUAN TRAINING PROPER 

Dalam Training PROPER ini dimaksudkan adalah untuk memberikan bekal kemampuan dan pengetahuan kepada peserta untuk memenuhi kompetensi dalam melakukan perencanaan dan penilaian PROPER yang sudah ada diperusahaan, sehingga dengan kemampuan tersebut peserta yang terlibat mampu melakukan tindakan perbaikan dan pengembangan pengelolaan lingkungan demi tercapainya penilaian PROPER sebaik mungkin. Dan tujuan lainnya yaitu diharapkan peserta mampu:

  • Mengidentifikasi dan melakukan evaluasi terkait dengan penilaian arti PROPER dan mampu melakukan penilaian sendiri terhadap peringkat PROPER perusahaannya
  • Melakukan mengembangan rencana pemenuhan dan penerapan persyaratan PROPER diperusahaan serta langkah-langkah realisasinya yang akan ditempuh
  • Mengembangan program perbaikan kinerja pengelolaan PROPER perusahaan untuk mencapai peringkat yang lebih tinggi dan mempertahankanya dari tahun ketahun
MATERI PEMBAHASAN
  • Pengantar undang-undang dan peraturan pengelolahan lingkungan hidup
  • Realisasi kebijakan PROPER, latar belakang, manfaat, tahapan proses PROPER, pengelompokan peserta PROPER dan gambaran dasar serta contoh umum peringkat PROPER
  • Persyaratan Penilaian PROPER, persyaratan untuk mendapatkan kriteria emas, hijau, biru, merah, dan hitam
  • Persyaratan penilaian dan strategi pemenuhan kualitas air, dokumen lingkungan,  air limbah, baku mutu limbah dan pemenuhannya
  • Persyaratan penilaian dan strategi pemenuhan kualitas udara, emisi udara, strategi pemenuhan kualitas udara, pemenuhan baku mutu udara
  • Persyaratan penilaian dan strategi pemenuhan pengelolaan Limbah B3, Kriteria penilaian Limbah B3, mengelola Limbah B3 diinternal dan eksternal perusahaan
  • Persyaratan Beyond Compliance, sstem manajemen lingkungan (SML), konservasi energi, Community Development, typical khusus peringkat ” emas”
  • Perencanaan pemenuhan persyaratan PROPER, penyusunan dokumen PROPER, langkah-langkah persiapan PROPER dan pre-assessment kinerja lingkungan
  • Peningkatan kinerja lingkungan perusahaan, langkah strategi ke arah yang lebih baik dalam meraih keunggulan kinerja lingkungan.

 

FACILITIES

  • Certificate, Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 Gb
  • Bag
  • Training Material (Hand Out & Soft Copy)
  • Convenient training facilities in stars hotel (Public Training)
  • Lunch and Coffee Break
  • Souvenir
  • Antar Jemput Bandara (Yogyakarta , Bali dan Bandung)

TRAINING METHOD

  • Group Discussions
  • Group & Individual Exercises
  • Presentations
  • Games
  • Case Studies
  • Role Plays
  • Self-Assessment
  • Action Plan

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email yang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
Iklan

Jadwal Training 2017 – Training Schedule 2017

Berikut Informasi Jadwal Training 2017  / Schedule Training Tahun 2017

Kategori : MINING / PERTAMBANGAN / GEOLOGY TRAINING 2017 ( Lihat disini )

Kategori : BUDGETING, BANKING, ACCOUNTING & FINANCE TRAINING 2017 ( Lihat disini )

Kategori : HRD & LEADERSHIP, MANAGEMENT TRAINING 2017 ( Lihat disini )

Kategori : SALES AND MARKETING TRAINING 2017 ( Lihat disini )

Kategori : PROJECTS, CONTRACTS, PURCHASING & TENDERS TRAINING 2017 ( Lihat disini )

Kategori : SECURITY TRAINING 2017 ( Lihat disini )

Kategori : INFORMATION TECHNOLOGY ( IT ) TRAINING 2017 ( Lihat disini )

Kategori : HUKUM / LEGAL TRAINING 2017 ( Lihat disini )

Kategori : HEALTH, SAFETY, ENVIRONMENT & LAB TRAINING 2017 ( Lihat disini )

Kategori : TECHNICAL , ENGINEERING & MECHANICAL TRAINING 2017 ( Lihat disini )

Kategori : ELECTRICAL & INSTRUMENTATION TRAINING 2017 ( Lihat disini )

Kategori : OIL AND GAS TRAINING 2017 ( Lihat disini )

JADWAL TRAINING 2017 / JADWAL PELATIHAN TAHUN 2017 / JADWAL DIKLAT 2017 / JADWAL SEMINAR 2017 / JADWAL WORKSHOP 2017 / JADWAL BIMTEK 2017 – TERBARU  BULAN  JANUARI 2017 – FEBRUARI 2017 – MARET 2017 – APRIL 2017 – MEI 2017 – JUNI 2017 – JULI 2017 – AGUSTUS 2017 – SEPTEMBER 2017 – OKTOBER 2017 – NOVEMBER 2017 – DESEMBER 2017

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

Dealing with Stress and Conflicting Needs

Training Dealing with Stress and Conflicting Needs

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training Dealing with Stress and Conflicting Needs

Overview

Course duration: 1 day.

Once you understand why some workplace experiences are more stressful than others, you can then devise a strategy for dealing with them and manage the sometimes conflicting needs of others. This course focuses on the ‘how to’ element in managing these two workplace occurrences.

This one-day course examines the causes of some workplace activities that can be stressful for you and it examines the impact on you and your colleagues’ productivity. It offers you highly practical advice and will help you to deal with these situations and manage the sometimes conflicting needs of others effectively. It’s about how to improve and maximise your performance in the workplace and you take away a booklet containing the Top 20 Tips on dealing with stressful situations at work.

Is it right for me?

If you want to improve your personal effectiveness and performance by applying stress management techniques to deal with stressful situations at work then this course is for you. It will also help you understand how to manage difficult people and how to handle situations where there is a conflict of needs.

What will I learn?

By the end of this course you will be able to:

  • Assess your personal stress levels and identify the common causes of stress in the workplace.
  • Identify the causes and effects of stress on your actions.
  • Recognise the symptoms of stress in yourself and colleagues.
  • Learn how you can deal with pressure and stress effectively at work.
  • Adapt to changes in working routine or environment.
  • Use practical techniques including breathing and relaxation exercises to help avoid build-up of stress.
  • Make changes in your behaviour to resolve conflict of needs in others.

What will it cover?

Stress in the Workplace

  • What contributes to workplace pressures? – The Top Ten causes
  • The impact of stress on personal performance
  • Maintaining an effective work/life balance

Managing Pressure in the Workplace

  • Moving from reactive to proactive
  • Working to priorities when everything is urgent
  • Managing conflicting demands from more than one person

Handling Others in a Stressful Environment

  • Recognising the signs of stress in others
  • Stress as a source of energy – turning anxiety into positive feelings
  • Crisis management – how to cope and what to do

Stress and Behaviour Patterns

  • Passive, aggressive and assertive behaviour
  • Developing self-assertiveness – taking greater control
  • Self-motivation – maintaining your motivation

Strategies for Dealing with Stress Positively

  • Managing conflicting needs more effectively

Working Positively and with Resilience for Business Professionals

Training Working Positively and with Resilience for Business Professionals

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training Working Positively and with Resilience for Business Professionals

Overview

Course duration: 1 day.

This course addresses the connection between resilience and our ability to work positively. It explores how managing and sustaining optimum levels of pressure can deliver sustainable and positive performance.

We are all challenged to keep our performance levels up and to find ways to embrace new ways of thinking and working. By understanding how to effectively manage our emotional state and remain positive we are able to build our personal resilience and improve our positivity at work and our performance.

Is it right for me?

This course is suitable for business professionals that would like to improve their personal resilience and work more positively.

What will I learn?

By the end of this programme you will be able to:

  • Understand what resilience is
  • Understand the impact of the language we use
  • Use tools to help manage your emotional state, stay positive and deal with uncertainty
  • Recognise your own optimum pressure level
  • Create an action plan to identify how you can make a positive difference in the future

What will it cover?

  • Being positive in the questions you ask – The power and impact of the language we use
  • How you already ‘bounce back’ – Your existing resilience and resourcefulness
  • Your personal resilience profile and practical tools for increasing your resilience
    • Gaining a shared understanding of resilience
    • The 4’R’s model (Staying Positive; Building Agility; Being Focused and Dealing with Uncertainty)
    • Practical tools for managing emotional state and remaining positive, including: Perceptual Positioning and Mindfulness
  • Personal wellbeing: finding your optimum level of ‘pressure’
    • The advantages and disadvantages of ‘pressure’ at work
    • Explore the difference between pressure and stress – understanding the detrimental impact of long term stress
    • Tools/advice for managing and sustaining optimum levels of pressure, including: identify any ‘red flags’ in you and your colleagues
  • Being positive: Thinking and planning framework
    • Shift from ‘control thinking’ to response thinking’ – Identify how you can make a positive difference Create a personalised positive action plan

Manager & PA – Becoming a Star Partnership

Training Manager & PA – Becoming a Star Partnership

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training Manager & PA – Becoming a Star Partnership

Overview

Course duration: 1 day.

This workshop provides a unique opportunity for managers and secretaries/PAs to collaborate to explore their current working relationship and find ways to work more effectively with each other.

The programme is designed to help both managers and secretaries understand each other’s roles, responsibilities and issues, build stronger relationships and manage expectations.

Is it right for me?

Suitable for secretaries/PAs and managers to attend together, who would benefit from having a clearer understanding of each other’s roles, pressures and responsibilities in order for them to work more collaboratively and effectively as a team.

What will I learn?

Outcomes for the Secretary/PA – by the end of this course you will be able to:

  • Benefit from a greater understanding of the role of your manager.
  • Develop the managerial aspects of your role and increase your areas of responsibility.
  • Enhance the support you provide by anticipating needs and identifying areas for improvement.
  • Build an effective and more productive working relationship.
  • Enable your manager to better understand the issues that you face within your role.

Outcomes for the Manager – by the end of this course you will be able to:

  • Benefit from a greater understanding of the role of your secretary.
  • Understand how your secretary can add value to the management team.
  • Confidently hand over increased responsibility to your secretary.
  • Build an effective and more productive working relationship.

Shared Benefits of Attending:

  • Optimise your working day through increased team work.
  • Improved working relationship with more two way communication.
  • More efficiency and cost savings through improved working processes.
  • Learn how to avoid future issues through joint action planning.

What will it cover?

The Changing Role of the Secretary/The Changing Role of the Manager

  • Examining the changes in the roles
  • Identifying the impact and consequence of those changes
  • Establishing the way forward

Expectations

  • Where we are at the moment
  • Exploring expectations of each other
  • Planning for the future

Building Relationships

  • Examining your own behaviour style
  • Understanding the effect your behaviour has on others
  • How to deal effectively with different behaviour styles
  • Creating the perfect relationship

Understanding Each Other’s Role

  • Defining each other’s objectives
  • Understanding each other’s motivators/stress
  • Identifying extra responsibilities to take from/give to my   manager/secretary

Working More Effectively with your Manager/Secretary

  • Joint action planning
  • Red, amber, green lights to determine the future

Applying Neuro Linguistic Programming in the Workplace

Training Applying Neuro Linguistic Programming in the Workplace

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training Applying Neuro Linguistic Programming in the Workplace

Overview

Course duration: 1 day.

This one day course focuses on the practical application of NLP techniques. It builds on the material covered in the introduction to NLP course and introduces you to new models and techniques. By employing NLP at work you will be able to employ compelling language patterns elegantly, and use new and imaginative ways to work through problems and find creative solutions.

Is it right for me?

The course is intended for anyone who has a basic understanding of NLP and wants to learn more about some highly effective tools and techniques and their application in the workplace and beyond.

What will I learn?

By the end of this course you will be able to:

  • Use powerful NLP techniques to enhance performance in the workplace.
  • Apply specific questions to assess a person’s motivation and criteria for success.
  • Detect limiting beliefs and barriers to progress and find out how easy it is to overcome these objections.
  • Use a problem solving model to help gain commitment to solutions.
  • Demonstrate how well you can use your new skills.

What will it cover?

Metaprogrammes – Our Unconscious Preferences

  • Practice a logical approach to questioning to uncover unconscious motivators
  • Really understand what makes people tick
  • Create clarity of thought in yourself and others
  • Adapt your language to match the unconscious preferences of others
  • Use these patterns to influence and motivate colleagues and other stakeholders

Powerful Language

  • Discover hidden beliefs in others that promote or hinder progress
  • Use subtle and highly effective language patterns to influence
  • Discover how to make interventions that undermine negativity
  • Overcome objections and blocks to improvements
  • Discover new ways to build rapport both one-to-one and with groups
  • Use metaphor to engage and bring your communication to life

Problem Solving Made Easy

  • Use a problem solving model in a number of situations
  • Build the techniques covered into one powerful model

Action Planning

  • Create an action plan to take back to work

An Introduction to Neuro Linguistic Programming (NLP)

Training An Introduction to Neuro Linguistic Programming (NLP)

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training An Introduction to Neuro Linguistic Programming (NLP)

Overview

Course duration: 2 days.

Neuro Linguistic Programming (NLP) is the study of human excellence. By applying the principles of NLP you can model yourself on talented people in order to replicate their success. This two-day course provides an introduction to the core skills and techniques of NLP.

This course will introduce and give participants an insight into the vast number of NLP tools and techniques they can employ to develop business relationships and successful teams, change unproductive behaviours and become even more confident, persuasive and influential within the workplace.

Is it right for me?

Suitable for anyone who wishes to take the first steps in learning about NLP and has a desire to produce even better results than they achieve at present. This course is particularly beneficial to supervisors and managers who wish to improve their success through others.

What will I learn?

By the end of this course you will be able to:

  • Employ the core NLP skills and techniques to build a cohesive team spirit.
  • Establish instant rapport with everyone you interact with.
  • Learn to create motivational outcomes and overcome barriers to success.
  • Discover how to build and maintain your self-confidence in challenging situations.
  • Equip yourself with techniques to create greater creativity and new ways to solve conflict and problems.

What will it cover?

Understanding NLP – ‘The Science of Human Excellence’

  • Learn what NLP is and how the tools and techniques can be employed
  • Competency modelling – understand how top performers function and replicate their behaviours and thinking patterns
  • Understand the foundation stones of NLP and the four core skills

Creating Rapport and Relationships

  • Assess your own and your colleagues’ language patterns
  • Use a variety of language patterns to motivate and influence
  • Create instant rapport – the three key techniques of ‘mirroring’
  • Master the skills that will let you build cooperative working relationships

Learning to Appreciate Personal Differences

  • How to use ‘following’ and ‘leading’ skills to influence others
  • Explore multiple descriptions of the world to give you more choice
  • Discover how to appreciate your colleagues’ points of view
  • Learn to lead people to shared solutions
  • Create greater behavioural choice and options when dealing with others

Power in the Spoken Word

  • Understand your language patterns and learn new ways to communicate
  • Successfully re-organise your thinking by changing your language
  • Learn to use precision questioning to elicit detailed information
  • Employ language to empower others and learn how to use words to accelerate achievement

Create the Habit of Focusing on Motivational Outcomes

  • Develop the habit of outcome thinking for dynamic results
  • Creative goal setting
  • Learn the steps to agreeing motivational outcomes for yourself and others
  • Accelerate your team’s success and sense of achievement

Build Confidence and Develop Positive Behaviours

  • Create your own state of excellence in threatening situations
  • Learn to change restrictive and unhelpful thoughts, habits and feelings into positive and empowering ones
  • Discover exciting and fast ways to change your thinking patterns
  • Core techniques for gaining and maintaining confidence and peak performance

A Framework for Leadership

  • How do top performers achieve so much?
  • Uncover the power in non-verbal communication to enhance confidence in others
  • Positive leadership thinking and outcome thinking
  • Model excellence – replicate the behaviours of success

Techniques to Achieve Excellent Results with Individuals and Teams

  • Creating creativity
  • Practical ways to deal with challenging workplace conflict and problems
  • Tools for problem exploration and resolution
  • Establishing and maintaining engagement and motivation

Personal Development

  • Formulating an action plan for your personal development

Interpersonal Effectiveness for Managers

Training Interpersonal Effectiveness for Managers

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training Interpersonal Effectiveness for Managers

Overview

Course duration: 2 days.

This two-day course focuses on enhancing interpersonal skills and improving working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.

The course will enable you to understand how to improve your working relationships with your team members. You will leave the course with a personal action plan identifying key changes to make and skills to practise to build your self-confidence and improve your management and interpersonal techniques.

Is it right for me?

Suitable for supervisors, team leaders or newly appointed managers, who are looking to improve their interpersonal skills in order to develop better working relationships. It is an all purpose course designed to be relevant to a variety of functions and industries.

If you feel you have a more specific need, we also offer specialised courses in ‘Dealing with Stress and Conflicting Needs‘, ‘ Handling Difficult People and Situations ‘ and ‘Emotional Intelligence for Managers’.

What will I learn?

By the end of this course you will be able to:

  • Identify your personal behavioural style and understand its effect on the performance of yourself, your team and colleagues.
  • Recognise the human dynamics at work within your team.
  • Contribute in a more productive manner as a manager or team leader.
  • Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
  • Enhance the performance and motivation of your team and individual team members.
  • Deal with difficult people and conflict whilst maintaining effective working relationships.

What will it cover?

Increasing Self-Awareness

  • Learning to view people as the key to your success
  • The effect of your behaviour on the performance of others
  • The psychology of human interaction

Interpersonal Communication

    • The importance of effective interpersonal communication
    • Barriers to communication – physical barriers, mental preconceptions and more

Communicating, one-to-one, informally at meetings

Effective Team Building

  • The dynamics of successful team interaction – building a strong team spirit
  • Forging a positive, cooperative team from a group of individuals
  • Exploiting the strengths of team members for the good of the team

Working with Others

  • Getting colleagues to want to work with you
  • Assuming a confident and persuasive approach to your dealings with others
  • Contributing to the team decision-making process

Handling Difficult Situations

  • Dealing with and preventing conflict
  • Respecting the rights, feelings and dignity of others
  • Communicating difficult or personal news

Practical Sessions and Personal Development

  • Skills practice – a ‘blueprint’ for success
  • Formulating your personal action plan

Developing Your Personal Impact and Building Productive Relationships

Training Developing Your Personal Impact and Building Productive Relationships

Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017

Permintaan Brosur penawaran :

Email : trainingcenterindo@gmail.com / seminarcenterindonesia@gmail.com

Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut.

Training Developing Your Personal Impact and Building Productive Relationships

Overview

Course duration: 2 days.

This workshop will enable you to think differently about your day-to-day interactions, assess your own style and identify ways to develop new and highly effective approaches to build and manage more productive relationships. It will introduce you to the business benefits of understanding your own and others’ Emotional Intelligence and using it to your advantage.

This workshop is designed to help you develop your self-awareness of how you come across to others. You will be challenged to be open and honest both in receiving feedback on others’ perception of you, and also in giving feedback to other members of the group. It will help you to project the image and impression you want to create in the workplace.

Is it right for me?

If you’re looking to improve your interpersonal relationships and reflect on what you are currently achieving compared to what you want to achieve, this workshop will give you the environment, support and guidance to create your personal strategy for improvement.

What will I learn?

By the end of this course you will be able to:

  • Analyse your perception of yourself and how that correlates with that portrayed to others.
  • Identify your strengths and weaknesses in interpersonal relationships and methods to build and develop them.
  • Handle criticism more effectively and display more assertive behaviours.
  • Understand how emotions affect behaviour and leave with strategies to control your own emotions whilst relating to other peoples.
  • Recognise different social styles in practice and how they affect the communication process.
  • Understand why and how conflict arises and how to deal with it effectively.
  • Develop a strategy so you can personally apply the skills and techniques to your own situations.

What will it cover?

Perception of Yourself and the Image Portrayed to Others

  • Identifying the ‘emotional footprint’ you want to leave with others
  • Presenting your point of view – helping others shape and develop their ideas of you

Defining and using Emotional Intelligence

  • What is Emotional Intelligence (EI)?
  • Using and developing EI in the workplace
  • The business benefits of using EI in the workplace

Your Strengths and Weaknesses and Tips and Techniques

  • The dynamics of interpersonal relationships
  • The essence of assertiveness and its value for you personally and in the workplace
  • Adopting appropriate body language and voice tone to be consistent with the message you intend

Social Styles in Practice

  • What are the different social styles and which is your comfort zone?
  • How do you display this preference and how does that affect your communication with others?
  • How to develop flexibility between the styles to build more effective relationships with all styles

Dealing with Conflict

  • How to deal successfully with negative behaviour
  • Understanding the need for conflict and how to use it to your advantage
  • Handling personal attacks professionally and dealing with sensitive issues confidently

Personal Development

  • Making positive changes in your interpersonal style to fit your personal strategy
  • Developing your skills when giving and receiving feedback
  • Practising active listening skills and effective questioning techniques

Building Up Your Confidence at Work (and in Life)

Training Building Up Your Confidence at Work (and in Life)

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Training Building Up Your Confidence at Work (and in Life)

Overview

Course duration: 2 days.

This course is led in a safe, informal, supportive and interactive environment – giving individuals tools and models to help them gain confidence and increase their presence within both the workplace and in life.

Participants will be shown and be able to experiment with different tools and techniques that can easily be incorporated into their lives to gain the confidence they desire. They will learn about taking more chances and raising their own presence. Participants will work with the facilitator and each other, sharing experiences and learnings to enhance their knowledge and use of the tools.

At the end of the course you will create your own personal development plan, which will identify the key elements you want to change and the way you want to set about changing them.

Is it right for me?

This course is designed for anyone who is looking to recognise their strengths and bring them to life in both the workplace and personal life – growing both confidence and own presence.

Participants choose the degree and timeliness of development that suits them best.

What will I learn?

By the end of this course you will be able to:

  • Learn ten techniques to improve your confidence.
  • Choose which techniques work best for you and include their practice into your daily life.
  • Use the techniques in interactive exercises and discussions to see how they can benefit you most.
  • Develop your own personal action plan so you can keep building your confidence after the course and take more actions for your development.
  • Take a positive decision about how much you want to develop your confidence and how you want to do it.

What will it cover?

  • Learning ten techniques for improving your confidence
  • Understanding that confidence is about personal choice – and you control that
  • Knowing what your blockers are that stand in the way of your being confident
  • Why your confidence levels have some good days and some bad days
  • Understanding why sometimes you choose to lack confidence
  • What to do when you feel you are lacking confidence
  • How to stand up for yourself and your beliefs
  • How to fake confidence even when you don’t feel it
  • How you can continue to develop your own levels of confidence through your personal action plan
  • Understanding that everyone lacks confidence from time to time
  • Supporting confidence through body language, tone, words and appearance

Managing Diversity and Inclusion

Training Managing Diversity and Inclusion

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Training Managing Diversity and Inclusion

Overview

Course duration: 1 day.

This course puts ‘diversity’ into its proper context within the workplace so that managers can proactively manage the diversity and inclusion of their people to promote strong, healthy and high performing teams.

This one-day workshop will provide managers with new insights, ideas and techniques based on the latest best practice and research. Managers will learn how to integrate people diversity and inclusion confidently into their business.

Is it right for me?

This course is for you if you have experience in leading and managing others. Leadership includes managing diversity and inclusion so that each team member performs effectively both as an individual and as part of a successful team. If you are a manager or team leader who needs to further understand the bigger picture of diversity and inclusion in the workplace and how to effectively integrate it into your role and responsibilities, this course is for you.

What will I learn?

By the end of this course you will be able to:

  • Describe what is meant by managing diversity and inclusion.
  • Understand the law as it applies to the organisation and your role.
  • Apply the essentials in effectively building and developing your team.
  • Utilise simple approaches which make a significant impact on positive performance.
  • Develop inclusive plans and policies.
  • Design your own action plan for immediate implementation in the workplace.

What will it cover?

Top Level Overview

  • Managing diversity and inclusion in the workplace
  • Understanding the business case and applying the benefits to your role
  • Indonesia law and how to proactively manage diversity within a legal framework

Building Your Team

  • Aligning your team to the organisation strategy
  • Conducting an analysis for your team
  • Confidently applying the basics of recruitment and selection, including any positive action that you can take

Performance Management

  • Applying the basics in the context of managing diversity
  • How to deal confidently with the diversity challenges faced by modern managers
  • Effective inclusion techniques to enhance performance
  • Effective strategies for communication

Policy Development

  • How to assess the impact of a new policy or action
  • How to identify and consult your key stakeholders

Essential HR for Managers – Best Practice and Employment Law

Training Essential HR for Managers – Best Practice and Employment Law

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Training Essential HR for Managers – Best Practice and Employment Law

Overview

Course duration: 2 days.

This is a practical course which introduces you to the world of employment law and the HR issues that all line managers have a responsibility for – now updated with the Equality Act 2010.

There is now more employment legislation than ever before, and the need for well-informed line managers has never been greater. This two-day course will help you gain the knowledge and skills to develop your confidence in dealing with HR and employment law issues in the workplace through a series of practical exercises and tools.

Is it right for me?

Designed for managers and leaders with line management responsibilities, this course will help you to understand the skills and knowledge required to carry out your legal and HR roles and responsibilities.

What will I learn?

By the end of this course you will be able to:

  • Identify the scope of the line manager’s employment law and HR roles and responsibilities.
  • Have the insight to professionally deal with personal issues that affect your staff.
  • Understand how the current legal framework impacts upon the line manager’s role.
  • Identify how to avoid legal pitfalls and costs by having an up-to-date awareness of employment law.
  • Identify authorised and unauthorised absence.
  • Understand how to deal effectively with grievances and discipline issues.

What will it cover?

The Line Manager’s Role and Responsibilities of Employment Law and HR Issues

  • Defining your roles and responsibilities – your current strengths and development areas in relation to your HR role
  • The scope and depth of the line manager’s employment law and HR duties
  • Typical types of employment contract, content and how it affects you as line manager

What are your Legal Responsibilities?

  • Identifying the current employment legislation (an overview of the Equality Act 2010 and the protected characteristics of sex, age, race, religion or belief, disability, marriage and civil partnership, pregnancy and maternity, sexual orientation and gender reassignment, awareness of health and safety at work and the data protection acts)
  • Understanding discrimination – positive, direct and indirect, associative and perceptive
  • Bullying and harassment
  • Applying equality, diversity and fairness in the workplace

Effective Absence Management

  • Identifying what is authorised and unauthorised absence (including looking at long-term sick leave) and practical solutions on how to deal with absence issues
  • Latest legislation and its effect on you – e.g. parental leave, domestic leave, maternity leave, etc.

Handling Discipline and Grievances at Work

  • Defining what a grievance is
  • How to handle and resolve grievances positively
  • Discipline procedures – identifying when and where action is necessary
  • Dealing with poor performance
  • Employment tribunals – what is involved?
  • Understanding how to terminate employment and when to seek the help of a specialist

Personal Development

  • Formulating a personal action plan

Conducting Successful Appraisals and Reviews

Training Conducting Successful Appraisals and Reviews

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Training Conducting Successful Appraisals and Reviews

Overview

Course duration: 1 day.

By identifying how to prepare and run successful review meetings, you will learn to refine your skills in appraising and developing staff, incorporating real life experiences from your place of work.

This one-day course will identify the benefits of appraisals and reviews. It will allow the delegates to learn and practise the key skills required to plan for and hold effective appraisal meetings. Role-play exercises, with feedback from fellow delegates and the trainer, will be a feature of the course and delegates will be encouraged to share real life experiences and examples from their place of work.

Is it right for me?

Suitable for individuals who carry out staff appraisals and are looking to build their confidence and effectiveness in this essential skill. The course is suited to those who are new to appraisals or have limited experience in this area.

What will I learn?

By the end of this course you will be able to:

  • Understand the tools needed and benefits of running appraisal meetings
  • Confidently plan and prepare for a successful review meeting
  • Improve your communication skills and remain fair and consistent with all staff
  • Improve your listening skills, and tackle performance problems effectively.
  • Develop honest and open communications during review meeting.
  • Show empathy and inspire and motivate staff to perform better
  • Understand how to set clear objectives

Pre-course Activity

In order to focus on your development needs, you will be asked to think about the documentation currently used before, during and after appraisal meetings in your current workplace.

What will it cover?

The Importance of Staff Appraisal and Review

  • The purpose and benefits of appraisals and reviews
  • Aligning appraisal reviews with organisational success
  • Defining the barriers to effective appraisals and reviews
  • Understanding your role and responsibilities as an effective appraiser

Effective Planning & Preparation for the Appraisal or Review

  • Gathering the information you need: drafting an appraisal plan
  • Understanding the importance of the organisation’s competencies for staff appraisal and development
  • The importance of fairness and equality in the application of the system
  • Gathering supporting evidence and data

The Appraisal/Review meeting

  • Establishing open and honest communications
  • Questioning and listening skills
  • Planning and conducting a structured, balanced and participative discussion
  • Reviewing current compared to previous performance
  • Providing clear, specific and motivational feedback
  • Overcoming resistance and handling uncooperative individuals

Managing the Performance

  • Identifying the causes of poor performance
  • Addressing issues of poor performance confidently
  • Setting SMART Objectives

Health and Safety at Work

Training Health and Safety at Work

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Permintaan Brosur penawaran : Public Training Register disini | In-House Training Register disini

  • trainingcenterindo@gmail.com
  • seminarcenterindonesia@gmail.com

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Training Health and Safety at Work

Overview

Course duration: 1 day.

A one-day course providing you with an essential overview of health and safety issues and current legislation.

This intensive and informative course provides delegates with an understanding of current health and safety legislation and provides practical options on how best to manage health and safety effectively in the workplace.

It has been updated in line with recent legislation and changes to application in the workplace in line with recommendations from the Health & Safety Executive (HSE).

Is it right for me?

Suitable for all staff responsible for, or needing to increase their awareness of, health and safety at work.

What will I learn?

By the end of this course you will be able to:

  • Understand the health and safety requirements in the workplace for your organisation.
  • Review health and safety policies in your organisation.
  • Set up a structure for a safety management system.
  • Put in place safety monitoring techniques.
  • Put in place accident prevention techniques.
  • Understand the detail of RIDDOR.
  • Demonstrate an up-to-date understanding of health and safety legislation.

What will it cover?

Health and Safety Law

  • Health and Safety at Work Act 1974 and associated regulations
  • Employers’ and employees’ legal responsibilities
  • Duty of care
  • Maximum penalties under the Act
  • Civil law

Management of Health and Safety at Work

  • Adopting a safety culture
  • Safety management systems – the Plan, Do, Check, Act approach
  • Principles of sensible risk management
  • Carrying out a risk assessment

Workplace Regulations

  • Management of Health and Safety at Work Regulations 1999
  • The Manual Handling Operations Regulations 1992, as amended in 2002
  • Control of Substances Hazardous to Health (COSHH) Regulations 2002
  • Health and Safety (Display Screen Equipment) Regulations 1992
  • Personal Protective Equipment at Work Regulations 1992
  • Electricity at Work Regulations 1989
  • Regulatory Reform (Fire Safety) Order 2005
  • Health and Safety (First aid) Regulations 1981
  • Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)

Accident Prevention and Investigation

  • Understanding accidents – changing attitudes and behaviours
  • Principles of accident prevention
  • Creating a safe working environment
  • Principles of active and reactive monitoring
  • Accident investigation and reporting
  • Requirements under Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 (RIDDOR)

An Introduction to Strategy

Training An Introduction to Strategy

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Training An Introduction to Strategy

Overview

Course duration: 1 day.

This course is focused on the practical elements of strategic planning and decision making. The consultant will work with you to begin to develop your strategic mindset when planning and making decisions in your business.

Designed as an introduction for all managers and leaders who are new to strategic planning and decision making, this course will help you to develop the knowledge and skills required to take on a strategic role or management position by using practical tools to enable you to think and plan more strategically in the workplace.

Is it right for me?

Suitable for all professionals who are either new to a strategic role or aspiring to a position involving strategic management.

Should you require a more in-depth programme covering strategic management, you may wish to also consider our course titled ‘Developing Your Corporate Strategy’.

What will I learn?

By the end of this course you will be able to:

  • Understand the importance of strategy to an organisation.
  • Link strategic planning and decision making with your business’ overall objectives.
  • Identify the different types and characteristics of strategy, including influencing factors.
  • Demonstrate the application of strategic planning and decision making by completing a practical exercise/activity in the classroom.

Pre-course Activity

To gain maximum benefit please bring examples of strategic planning and decision making you have already been involved in or will become involved in at a future time.

What will it cover?

Creating Strategic Management Thinking

  • Setting and creating a clear direction for a dynamic business
  • Creating competitive advantage for your business

Practical Strategic Analysis

  • Analysis and evaluation of the external environment through the use of practical tools
  • How to analyse business performance
  • Putting a strategic framework in place
  • How to identify opportunities and threats

Effective Strategy Formulation

  • Examining what is corporate strategy, business unit strategy and functional strategy
  • Developing strategy that fits with your business
  • Creating strategic choice – building sustainable competitive advantage
  • Practical activity/case study to enable you to apply this learning within the classroom

Evaluating your Strategic Plan

  • Measuring the plan against stakeholder interests
  • Keeping the plan flexible and adapting to changes in the business and external environment
  • Developing and adapting to long-term objectives

Developing Your Corporate Strategy

Training Developing Your Corporate Strategy

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Permintaan Brosur penawaran : Public Training Register disini | In-House Training Register disini

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Training Developing Your Corporate Strategy

Overview

Course duration: 2 days.

This course is for directors, managers and business unit planners who want an in-depth understanding of how to create a working strategic plan for their organisation.

Creating a strategic plan for a medium to long-term horizon is a pre-requisite for success, both in attracting investment and in setting the business priorities and culture. Prepared skilfully, it will provide a clear and concise path for the way you want your organisation to grow over the planning period, give a basis for unambiguous messages to all employees, and provide a structure for co-ordinating team effort.

You will understand how to recognise and deal with all the factors – both external and internal – that may help or hinder your progress, and feel confident in bringing them together into one coherent framework for success.

We will be asking you to reflect on your organisation throughout the course. There will be a case study session in which you can choose to work on either one of our selected organisations, or use the time to consolidate your thoughts on your own organisation or business unit.

Is it right for me?

Suitable for all managers and directors who wish to take a fresh look at their planning approach, and for people in development positions or newly promoted, about to take on these responsibilities.

What will I learn?

You will learn how to compile a workable realistic strategic business plan that addresses the key issues you may face, and know how to translate it into action.

By the end of the course you will be able to:

  • Understand concepts of long-term planning
  • Apply these concepts to the development of your organisation
  • Identify and assess issues and risks that may impact your organisation
  • Agree on the priorities for the next planning period
  • Translate analysis into action

Pre-course Activity

So you gain maximum benefit, we will ask you to bring along examples of any current strategic planning in which you have already been involved, and also to reflect on a few questions we will give you relating to a case study.

What will it cover?

Day One

  • The reason your organisation exists
  • Values and culture – what these really mean in practice
  • Mission and vision
  • Identifying strategic goals- what are you trying to achieve?
  • The external forces acting on you – STEEPLE analysis
  • Your competitive environment – How do you compare? Mobility and alternatives. Where does the power lie in your market?
  • How are we doing? Is it likely to change and how do we compare to others?
  • How is our portfolio performing?
  • What are we like? Organisational analysis and strategic capability

Day Two

  • Identifying alternatives, risks, policies and procedures
  • Developing a usable SWOT analysis
  • What are our competitive advantages
  • How can we leverage these?
  • Choosing our market position strategy
  •  Deciding on our market segments
  • Deciding on our approaches to growth
  • Getting the market mix right
  • Understanding the impact of wider strategies on individuals and teams
  • The planning gap – what needs to be done and who’s going to do it
  • Communicating the plan
  • Preparing a plan – case study

Effective Change Management

Training Effective Change Management

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Training Effective Change Management

Overview

Course duration: 2 days.

This course introduces managers to a range of change management practices, techniques and tools that ensure your change is successful.   

The training will provide you with the opportunity to explore your own change situations and also practise using a selection of practical change tools and techniques specifically designed to support your implementation of strategic change within your organisation.

You will leave this course with a personal action plan specifically designed to support the implementation of your change.

Is it right for me?

Suitable for managers and senior managers who have the responsibility for implementing and leading the introduction of change initiatives and wish to enhance their knowledge and skills in strategic change management.

What will I learn?

By the end of this course you will be able to:

  • Identify the types of change that occur in organisations.
  • Identify the main components that are involved in planning change.
  • Appreciate the range of issues and complexities involved in change management.
  • Understand the main responsibilities when leading staff through periods of change.
  • Recognise the main barriers to change and establish how change can impact on managers and staff.
  • Create strategies for overcoming resistance to change.
  • Engage others to build their commitment to the required change.
  • Use a series of tools and techniques to analyse, introduce and monitor change.

What will it cover?

The Need for Change

  • Enhance your ability to identify the strategic rationale for change
  • Understand the nature of change from strategic to personal levels

Create the Right Conditions for Successful Change

  • Learn how your organisation’s culture can impact on change
  • The importance of understanding the framework that will help implement change
  • Employ the change kaleidoscope to identify the key elements in defining context
  • Use stakeholder mapping to appreciate who will be affected by the change and what action to take

Decide on a Suitable Change Approach

  • Avoid pitfalls and produce balanced plans for organisational change
  • Use the change cycle to maximise your success
  • Uncover the enablers and constraints within your change

Select the Appropriate Tactic for Implementation

  • The type of change to be introduced and the implications
  • Choose the best managing style for every aspect of change
  • Change start points: top-down, bottom-up or pilot sites
  • Agreeing change targets and objectives
  • Clarify the role of leaders and other change agents
  • Identify the skills and qualities of effective change agents
  • Use the change curve to overcome individual barriers to change
  • Prepare motivational communication plans

Monitor Progress and Maintain Momentum

  • How to use appropriate measures to monitor and review the progress and results of change
  • Identify the techniques that drive change forward and avoiding a return to the past

Personal Development

  • The opportunity to practise with a range of change techniques
  • The preparation of a personal action plan to assist with your ongoing development

Business Process Mapping

Training Business Process Mapping

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Training Business Process Mapping

Overview

Course duration: 2 days.

This course is focused on the practical application of Business Process Mapping. The consultant will work with you to provide you with the insight, knowledge and confidence to make BPM a reality in your organisation.

This insightful course will enable you to document, understand and improve your organisation’s business processes. You will leave the course with the knowledge and confidence to implement business process mapping within your organisation and make significant gains in business performance.

Is it right for me?

Suitable for managers, project leaders and individuals involved in improving the effectiveness of business processes.

What will I learn?

By the end of this course you will be able to:

  • Make positive improvements to your business processes and profitability.
  • Examine the effectiveness of current processes.
  • Have the insight and confidence to map new processes.
  • Identify process gaps and current processes for improvement.
  • Apply best practice BPM techniques to your organisation.
  • Effectively link business processes with strategy.
  • Demonstrate a practical knowledge of process modelling and charting tools.

Pre-course Activity

To gain maximum benefit, please bring with you examples of either existing processes requiring improvement or areas where new processes need to be implemented. This course requires the completion of a pre-course questionnaire in order that we can ensure that the course focuses on your key issues and needs.

What will it cover?

Understanding The Terms

  • What is a process?
  • Key terms in business process mapping

The Stages of Business Process Mapping

  • The key stages in effective process mapping
  • ‘As is’ and ‘to be’ processes

Mapping a Business Activity

  • Defining the start, end and purpose of a business activity
  • Defining the key elements – tasks, decisions, inputs and outputs
  • Business activity definition forms
  • Case study part 1
  • Mapping methods – brown paper analysis
  • Case study part 2
  • Using the mapping symbols
  • Case study part 3

The Detail Behind the Processes

  • Workshop facilitation skills
  • Titles and numbering
  • Recording the key information – tasks, decisions, inputs, outputs, constraints and dependencies
  • Process definition forms
  • Case study part 4

Assigning Control and Responsibilities

  • Working out who does what
  • Using swim lanes in process maps
  • Case study part 5

Process Analysis

  • Identifying problems, bottlenecks and inefficiencies
  • Case study part 6

Creating ‘to be’ Processes

  • Reasons for change
  • Changing processes
  • Case study part 7

Strategic Performance Measurement – Using the Balanced Scorecard

Training Strategic Performance Measurement – Using the Balanced Scorecard

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Training Strategic Performance Measurement – Using the Balanced Scorecard

Overview

Course duration: 2 days.

Learn, develop and master the essential tools of the Balanced Scorecard that will help you successfully implement and monitor your company’s strategic objectives.

This practical two-day course covers best practices, case studies, exercises and real-life examples, to help clarify vision and strategy, and then translate them into systems and procedures that improve performance and behaviour.

The Balanced Scorecard transforms a strategic plan  into the “marching orders” for the organisation on a daily basis in the form of a success map. It provides a framework of key performance indicators that help planners identify what should be done and measured. It provides feedback on internal processes and external outcomes to improve performance and results.

Is it right for me?

This course is suitable for directors and managers from corporate headquarters and strategic business units: functional and operational directors and managers of key business processes such as finance, HR and training, IT, research and development, sales and marketing, manufacturing and  business operations.

What will I learn?

By the end of this practical two-day course, you will be able to:

  • Evaluate the benefit of non-financial indicators to financial success
  • Identify methods for setting strategic measures and targets
  • Develop an actionable communication of key performance indicators
  • Implement organisational strategy more effectively

What you can gain from this course

  • An understanding of how vision, strategy, objectives, measures, targets, initiatives and key performance indicators can be brought together into one comprehensive performance management framework
  • Insights into the role that strategy maps play in the creation of a balanced scorecard as a means of effective communication of strategic objectives throughout your organisation
  • The means by which you can apply the theory in your own organisation or improve your current balanced scorecard
  • A structured approach to building a strategy-focused management information system that can be cascaded throughout the organisation

Pre-course Activity

Reading

Two articles from The Harvard Business Review by Robert Kaplan and David Norton – “The Balanced Scorecard – Measures that Drive Performance” and “Putting the Balanced Scorecard to Work”.

Company Information to bring to the training course

  • The vision, mission and strategic goals of your organisation.
  • Examples of reports from your organisation’s current management information system (both internal and external publication) – for example management reports, accounts, key performance indicators, annual reports.
  • Thoughts on what you would like your performance measurement system to look like – both in an ideal world and with a more realistic perspective.

What will it cover?

Day 1: Introduction to the Balanced Scorecard (overview)

Understand the Strategic Drivers across Four Business Perspectives

  • Financial
  • Customer
  • Internal processes
  • Learning and growth

Create a Strategy-Focused Organisation

  • Analysing the organisation’s strategic needs
  • Design concepts and other measurement models

Implications for Internal and External Reporting: Application Through Case Studies

  • Use of financial and non-financial measures of performance
  • Selecting measurement methods and key performance indicators
  • Methods, strategy maps and frameworks for setting targets

Day 2: Application of the Balanced Scorecard (building and implementing)

Translate Strategy into Operational Terms

  • Establishing vision, mission, values, stakeholders, objectives and key performance indicators that meet the purpose of the organisation
  • Ensuring clarity of strategy throughout the business
  • Development of strategy maps as a communication mechanism

Cascade Corporate Strategic Objectives

  • Methods of communication and cascading
  • Setting of team goals which link with organisational objectives
  • Linking individual performance management to goals

Monitor the Change Process

  • Making strategy a continual process
  • Mobilising change through executive leadership
  • Exploring the barriers to successful implementation of a Balanced Scorecard

Understanding and Implementing Change

Training Understanding and Implementing Change

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Training Understanding and Implementing Change

Overview

Course duration: 1 day.

Sometimes change just happens! How will you respond to it?

This one-day course introduces best practices for managers to enable change. You will learn how to let go of previous agendas in order to address new challenges and how to implement change in your organisation.

Is it right for me?

Suitable for managers and senior managers who have the responsibility for implementing change and wish to learn how to do so in the best way possible.

What will I learn?

By the end of this course, you will be able to: 

  • Identify the need for change in organisations.
  • Identify the main components that are involved in planning change.
  • Understand the main responsibilities when leading staff through periods of change.
  • Recognise the main barriers to change and establish how change can impact on managers and staff.
  • Create strategies for overcoming resistance to change.
  • Use a series of tools and techniques to analyse, introduce and monitor change.

What will it cover?

The Need for Change

  • Humans and change
  • Strategic Drift
  • Organisational Metaphors
  • Putting Change into context

Your Experience of Change

  • The cultural web
  • Understanding the issue
  • Implementing Change
  • Levers for Managing Change
  • Your role in change

The Change Context

  • The nature of change
  • The levels of change
  • Active and passive resistance
  • The change curve
  • Organisational culture

Implementation Options

  • Overcoming individual barriers to change
  • Change tactics
  • Communications plan

Personal Development

  • Developing your skills and competences in change management.

Challenging Conversations and How to Manage Them

Training Challenging Conversations and How to Manage Them

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Training Challenging Conversations and How to Manage Them

Overview

Course duration: 1 day.

Whether you are saying ‘no’ to a request, communicating bad news, dealing with poor performance or recruiting staff, critical conversations happen throughout the year.

By using a simple four-step process every conversation can be made more effective for both parties. During the course there will be opportunity to practise a variety of real life situations so practical learning can be taken back to the workplace.

Is it right for me?

Mainly suitable for people who manage others and have had little exposure to critical or difficult conversations. It is also suitable for managers who conduct performance reviews. This course will help give confidence in delivering the difficult messages as well as setting the direction of critical conversations.

What will I learn?

By the end of this course you will be able to:

  • Create personal ownership in performance improvement.
  • Manage the critical performance review conversation.
  • Commit to the way forward – in partnership.
  • Give effective feedback.
  • Deliver bad news and sensitive issues with empathy.
  • Effectively resolve conflict.
  • Manage emotion in reactions from both yourself and others.
  • Face up to difficult decisions.

What will it cover?

Critical Conversations

  • Identify the sensitive issues that are critical to your business
  • What makes a critical conversation different from the rest
  • Avoiding conflict at the key touchpoints
  • Staying in control of emotions

Developing a High Performance Mindset

  • Constructing a strategic line of sight for objectives
  • The link between performance and company/team reputation
  • The links between motivational objectives and measurable business results
  • Create personal ownership – the value of walking the talk

Setting objectives to excite and motivate

  • Shift perceptions of SMART objectives from other people’s agenda to goals you are connected to
  • Simple tools to help set the goals people want to achieve
  • Imaginative goal setting so people can see, hear, touch and taste success
  • Setting goals using SMARTER and PACES

The Power of Feedback

  • Five-step feedback planner and how to receive in the moment feedback
  • How we describe specific observable behaviours
  • Tackling the issue not the person
  • Practising ‘push and pull’ for feedback conversations

Dealing with Absenteeism and Poor Performance

  • Exploring the options to tackle absenteeism
  • Examining the behaviours in and around ‘poor performance’
  • Assessing individuals from skill and will
  • Challenging our assumptions – what’s the evidence

Personal Development

  • Prepare and develop a personal action plan to support your return to the workplace

Emotional Intelligence for Managers

Training Emotional Intelligence for Managers

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Training Emotional Intelligence for Managers

Overview

Course duration: 2 days.

Giving and receiving feedback when emotions are running high, managing pressure effectively, reading stakeholders’ spoken and unspoken needs in projects, knowing what (and what not) to say in one-to-ones, handling conflict, using ‘difficult’ emotions such as anger and fear productively in restructures, conducting difficult conversations with stakeholders…

These are among the benefits gained when you can manage your own and others’ emotions constructively. Emotional Intelligence (EI) makes the difference between average and star performers in management and leadership positions. This highly interactive two-day programme is perfect for the manager who wants to develop their own Emotional Intelligence, explore their own real life situations using EI tips and hints and lead their teams to enhanced performance.

Is it right for me?

This course focuses specifically on the application of EI to the manager and leader.

What will I learn?

By attending this programme participants will be able to:

  • List the key EI skills, understand the emotional brain and what EI means in practice
  • Discover the benefits of EI to the leader, the team and the organisation.
  • Handle sensitive and challenging emotional situations with more confidence
  • Learn how to build relationships with others which enable them to lead more effectively.

What will it cover?

What is Emotional Intelligence – How your brain works

  • Defining Emotional Intelligence (EI)
  • Outlining the core EI competencies
  • The benefits of becoming a more Emotionally Intelligent manager
  • Assessing your own EI
  • A framework to develop EI leadership competencies

The Self-aware Manager – How to build your emotional intelligence

  • The importance of self-awareness for development
  • Understanding your personal strengths and weaknesses
  • Understanding your emotional responses and their impact on others
  • Seeking on-going feedback to become more self-aware

The Self-managed Manager – How to manage pressure and strong emotions

  • The benefits of managing and controlling your emotions
  • Staying focused and calm under pressure
  • Managing anger, fear and sadness constructively
  • Self-motivation to achieve goals

The Socially Aware Manager – How to engage, empathise and build rapport

  • Understanding and empathising with others
  • Building rapport with a broad range of people
  • Managing and engaging emotions within your team

Building Relationships – Handling conflict, coaching and feedback situations

  • Why relationships succeed or fail
  • Building and managing internal and external relationships
  • Communicating with and influencing others for enhanced results
  • Managing conflicts with others – including feedback and difficult conversations
  • Developing others using emotional coaching

Action Planning

  • Developing a personal action plan to support your return to the workplace

Advanced Influencing & Persuading for Managers

Training Advanced Influencing & Persuading for Managers

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Training Advanced Influencing & Persuading for Managers

Overview

Course duration: 1 day.

this one-day advanced course explores and develops best practice for a successful influencing and persuading strategy.

Is it right for me?

Designed for experienced managers who want to take influencing and persuading skills to the next level and examine their personal styles and approach.

What will I learn?

By the end of this course you will be able to:

  • Understand your own predominant influencing style and know when to adapt it
  • Appreciate the principles underpinning successful influencing strategies
  • Use an influencing structure flexibly to guide meetings with stakeholders and external clients
  • Understand how to use influencing and persuading strategies at all levels
  • Appreciate the value of personal power and positional power
  • Use a variety of influencing, persuading & negotiating strategies, skills and tactics
  • Successfully influence others across internal and external functional boundaries

What will it cover?

Influencing, Persuading or Negotiating?

  • Understanding the difference between influencing, persuading and negotiating
  • The need to fully appreciate the position of the other party
  • Recognising the factors that will encourage others to come around to your view
  • State your position using a four-part structure

Creating an Influencing and Persuading Strategy

  • Following a practical structure to achieve effective influencing and persuading skills
  • Recognising and responding positively to signals
  • Understanding how to use personal power or positional power to your advantage
  • How to create an influencing and persuading strategy that works over time

Achieving the Required Commitment

  • Being aware of your own predominant influencing style and its limitations
  • Assessing other people’s style and behaviour
  • The different styles and approaches available to you
  • Understanding how and when you may need to adapt your own style and approach
  • Dealing with the decision ‘nucleus’ and the importance of relationship mapping
  • The challenges of attempting to influence and persuade people more senior to you

Cross Functional Influencing and Persuading

  • Understanding the special issues involved in influencing & persuading across functional boundaries
  • Choosing the right style and approach when dealing with cross-functional boundaries

Personal Development

  • Action planning – the essential next steps
  • Continuous Professional Development – what next?

Conflict Resolution

Training Conflict Resolution

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Training Conflict Resolution

Overview

Course duration: 1 day.

In a busy working environment, conflicting views and ideas understandably surface from time to time.

With the stress of delivering strategic objectives, meeting deadlines, and juggling different departmental priorities, it is essential that everyone in the workplace has the ability to understand, recognise and implement strategies for managing and resolving conflict.

This is a highly practical one-day course which will address the many aspects of conflict and how best to resolve it. This workshop has been specifically designed to give you an opportunity to learn and test a range of models and techniques to help recognise, manage and resolve conflict in the workplace.

Is it right for me?

Designed and suitable for anyone who wishes to enhance their skills in conflict management and resolution. If you are in a role that brings you into contact with other teams or departments, or if you manage individuals where conflict can be an issue, this course is suitable for you.

What will I learn?

By the end of this course you will be able to:

  • Understand the nature of conflict
  • Manage conflict appropriately, professionally and most of all confidently
  • Use a number of conflict management techniques to suit a range of situations
  • Avoid the negative impact of conflict and work towards compromise and resolution

Pre-course Activity

Participants will be asked to prepare for the course by identifying real work conflict issues they are involved in. They will then use these examples to apply the techniques and skills learnt on the day to plan and rehearse how best to work towards a resolution.

What will it cover?

Raise your Awareness of Conflict

  • Why is conflict on the increase?
  • Identifying the four most common sources and levels of conflict
  • Explore the belief/behaviour cycle that can underpin conflict

Understanding Conflict Situations

  • Master your own emotions in a conflict situation
  • How to analyse the conflict so it is clear and easy to understand
  • Emphasise what you agree on and what you do not agree on

The Power of Open and Honest Communications when Conflict Arises

  • The key interpersonal skills for resolving conflict
  • Listen without judgment and ask focused questions
  • Simple ideas for resolving conflict
  • Understand the impact of body language

Techniques and Tactics for Managing Conflict

  • Employ a systematic approach to solve conflicts
  • The five key conflict handling strategies
  • Follow a positive strategy for conflict resolution
  • Emphasise a win/win strategy

How to Manage Conflict Escalation

  • The impact of aggressive behaviour
  • Dealing with aggressive and negative behaviour
  • Responding to personal criticism and entrenched behaviour
  • Non-threatening ways to highlight the consequences of escalation

Application Planning

  • Develop an action plan to apply in your workplace

Senior Level Communication Skills Workshop

Senior Level Communication Skills Workshop

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Senior Level Communication Skills Workshop

Overview

Course duration: 2 days.

Really understand how you impact others and learn how to do so in the most effective and positive way. Two days where theory meets practice to challenge and inspire!

The emphasis of this workshop is on you and how you communicate. During the two days, ‘what you do’ will be examined and practised through a series of experiential learning activities. An open mind and an adventurous spirit are a necessity for everybody wishing to attend this exciting workshop – over 70% of the time is spent participating in challenging scenarios. You may well find yourself out of your comfort zone but you will leave the workshop with a personal action plan identifying the key changes to make and skills to practise to build your self-confidence and improve your communication techniques.

Is it right for me?

If you are a senior manager who communicates at all levels, and you want to improve the way you communicate, then this is the workshop for you. It will help you to increase your self-awareness and improve the impact and effectiveness of your communication in a most dynamic and thought-provoking way!

What will I learn?

By the end of this course you will be able to:

  • Understand what generates obstacles to getting people to engage and cooperate with you.
  • Understand how human belief systems cause you and others to adopt certain mind-sets and behaviours in particular situations.
  • Learn how to manoeuvre your mindset and that of others towards achieving a positive result.
  • Learn how to focus on and understand the messages being transmitted consciously and subconsciously from others so that you can use them to produce a beneficial result.
  • Change the way others feel by using phraseology, the way you sound and your physical presence.
  • Discover methods which will allow you to become flexible so that you can instantly access an array of strategies to deal with whatever the situation demands.

What will it cover?

How Do You Communicate?

  • How do you want others to see you?
  • The Perception Divide – why it makes positive outcomes difficult for you
  • Belief Systems – the predator/prey model

Creating the Right Atmosphere

  • Increasing sensitivity to conscious and unconscious messages
  • ‘What happens next?’ – compelling others to listen
  • Mental stimulus to create engagement

Face-to-face High Impact Communications

  • Eliciting and controlling emotional responses through words, sounds and physicality
  • Using psychological masks to change and control responses
  • Pulling the right triggers to move the communication to where you want it to go

Theory meets Practice

  • What impact do you generate? – the way others see it
  • Creating a ‘resonance’ with others to gain cooperation
  • Overcoming inhibitions

Working with Others Confidently

  • Feedback – responding and encouraging accurate and fair feedback
  • Dealing constructively with negative or unresponsive people
  • Your personal ‘blue print’ for change

Positive Presenting for Professionals

Training Positive Presenting for Professionals

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Training Positive Presenting for Professionals

Overview

Course duration: 2 days.

You can already put together your content and your visuals, and can deliver your presentation. What’s missing is making an impact with your messages while delivering a memorable event for any audience.

Individual feedback will be provided throughout this workshop along with a recording of your deliveries.

Is it right for me?

Individual and group feedback combined with some personal reflection will help you to stimulate more positive outcomes from your presentations.

If you wish to get more out of your presentations by improving your delivery skills join this workshop where your coach will show you the secrets of turning average presentations into outstanding and memorable events.

What will I learn?

By the end of this course you will be able to:

  • Profile your audience for levels of interest, ability and influence.
  • Make your first impressions count.
  • Hook then maintain audience interest. Use positive language adding variety of tone, humour and silence.
  • Channel nervous energy to improve outcomes.
  • Deal with difficult people, handle objections and think on your feet.
  • Understand how visuals increase impact and enhance your style.

What will it cover?

First Impressions

  • Good preparation – planning and structure
  • Establishing credibility and interest
  • Defining and redefining the objectives
  • Panic-free presentations

Dynamic Delivery

  • Vocal energy
  • Keeping the audience hooked
  • Motivate with curiosity
  • Using notes inconspicuously

Managing Audiences

  • Establish rapport
  • Profiling your audience
  • Presenting across cultures
  • Difficult people and questions

Multimedia

  • PowerPoint delivery tips
  • Flipcharts, handouts and props
  • The power of colour and pictures
  • Matching the aid to suit the audience

Personal Development

  • Formulating a personal action plan

Strategic Perspective, Change Management and People Engagement

Promoting your Expertise as an Internal Consultant – Strategic Perspective, Change Management and People Engagement

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Training Strategic Perspective, Change Management and People Engagement

Course duration: 2 days.

An intensive two-day course designed to stretch and equip technical, professional specialists with the skills and capability to raise their profiles and deliver quality proposals and solutions to business clients: effectively becoming an internal consultant for their company.

The course is highly interactive, will raise self-awareness, and improve ability to influence, persuade and negotiate whilst building the confidence to operate in a complex and changing world.

Is it right for me?

Experienced professionals working in specialised/technical functions such as projects, IT, finance, or marketing; in charge of processes but with little line management responsibilities.

You have the ability and opportunity to make a significant contribution to the strategic aims and direction of an organisation and you would like to know how to make your expertise count more.

You are likely to be engaged or aspire to be engaged in assignments, projects and interventions which add significant value to the organisation. Some of these challenges are likely to include working within a large team with perhaps international and remote working issues which conspire to make the delivery of projects and assignments ever more complex.

What will I learn?

By the end of this course you will be able to:

  • Analyse the service or market place in which you operate and clearly demonstrate the strategic alignment of your assignments and projects to the corporate aims of your organisation.
  • Achieve business focused outcomes through strategic influencing, persuasion and negotiation.
  • Drive and manage change initiatives through a clear understanding of the consultancy cycle and change management processes
  • Develop an engaging and flexible consultative style which can be applied to a range of situations including complex matrixes and international contexts.
  • Improve the quality of your own interpersonal skills through greater self-awareness and personal impact.
  • Apply a toolkit of communication tools, develop action plans and proposals for business improvement and development.
  • Create your own professional development plan to sharpen your skills and capabilities.

What will it cover?

Strategic Management Perspectives

  • Introduce a range of strategic analytical tools
  • Strategic thinking skills for conducting an analysis of the service or marketplace.
  • Produce a framework for developing and presenting business plans and the business case
  • Demonstrate strategic alignment and fit of own assignments to corporate aims of the organisation.
  • Organisational culture and its impact on change initiatives

Change Management Strategies

  • Organisational imperative of change and the link to project management and assignment delivery
  • Strategic change drivers and the essential elements of change
  • Change models and the underpinning processes
  • Skills needed to drive and manage change initiatives
  • The role of change agent

People Engagement Strategies

  • Understand the role of politics in organisational culture
  • Political awareness and sensitivity
  • Strategic influencing model applied to specific organisational context
  • Raising the standard of negotiation, persuasion and influencing
  • Improve ability to reach win-win outcomes through influence and persuasion rather than line management authority

Personal Style Analysis

  • Diagnosing interpersonal style and impact
  • Consider the appropriateness of own personal style on the outcome of projects and assignments
  • Develop a range of communication tools which give flexibility to interpersonal style
  • Adapting your style to different situations
  • Gaining commitment and buy in to change and dealing with resistance
  • Encouraging change, creativity and innovation

Consultancy Skills

  • Developing a consultancy approach
  • Skills of the effective internal consultant, listening, questioning, body language
  • Modelling and practising the consultancy cycle
  • Adapting your style to different situations and contexts
  • Practical experience and feedback on performance

Speaking and Presenting with Confidence

Training Speaking and Presenting with Confidence

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Training Speaking and Presenting with Confidence

Overview

Course duration: 2 days.

During this two-day workshop we will help you to transform your presentation skills, adding greater control and confidence.

In a workshop environment you will plan, prepare, practise and deliver a number of presentations. Some will be recorded for you to view and you will be given feedback on how to enhance your approach and delivery. You will leave us with some tricks of the trade and increased confidence to enhance your delivery and engage any audience.

Is it right for me?

Suitable for individuals at all levels who are required to speak in front of others and wish to project a professional image and develop their skills and confidence.

What will I learn?

By the end of this course you will be able to:

  • Speak to groups with greater confidence and professionalism.
  • Plan and prepare your presentations more effectively.
  • Have the confidence to handle difficult topics and people.
  • Focus attention on the key issues whilst gaining audience acceptance of your message.
  • Keep your audience engaged with enthusiasm and clear communication.
  • Use the correct visuals to keep interest and enhance your message.
  • Interact with your audience, taking questions and feedback.

What will it cover?

Preparation

  • Meeting the needs of your audience
  • Overcoming the barriers to successful group speaking
  • Aims and objectives – focusing on the key issues
  • Preparing your content and delivery notes
  • Practising your delivery and timing

Building Confidence

  • Confidence and its effect on your audience
  • Control your nerves and build confidence
  • Relaxation techniques to ease anxiety

Delivery Skills

  • An evaluation of your body language and image
  • Positive language and appropriate gestures
  • Sound interested, enthusiastic and professional when projecting your voice
  • Connect and interact with your audience
  • Top techniques for influence and credibility
  • Use effective and appropriate visual aids

Personal Development

  • Formulating a personal action plan

Writing Effective Reports

Training Writing Effective Reports

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Training Writing Effective Reports

Overview

Course duration: 2 days.

It takes time – and skill – to communicate specialist information to others. This course will give you the necessary skills to reduce the time it takes to write reports that get results.

This highly practical two-day course equips delegates with the skills of planning, research, structuring, writing, editing and presenting reports. Practical exercises and discussion throughout the course will give you a toolkit to use when report writing.

Is it right for me?

Designed for individuals who need to produce effective reports and would like an overview of the process and skills to do so.

What will I learn?

By the end of this course you will be able to:

  • Confidently write reports that achieve results or objectives.
  • Follow a systematic approach to reduce the time it takes to write.
  • Structure the information to guide the reader logically through the text.
  • Adopt a ‘reader-friendly’ style that creates understanding and maintains interest.
  • Write persuasively using the relevant information and vocabulary to support your idea.
  • Ensure that specialist and non-specialist readers will quickly read and understand your work.
  • Edit your draft reports easily and constructively.
  • Use diagrams, tables and charts to support and enhance your text.
  • Produce reports that achieve their goals.

Pre-course Activity

It would be beneficial if you brought samples of the reports you produce at work, to help you review throughout the course. You will be asked to complete a pre-course questionnaire to help the trainer to focus on individual needs.

What will it cover?

A Structured Approach

  • A step-by-step approach to focus on our terms of reference, reader, objective and content

Research and Preparation

  • Deciding on relevant information to help the report achieve its purpose
  • Structuring and sequencing that creates order and encourages the reader to read on

Is my Writing Style Professional and Appropriate?

  • Use vocabulary that helps understanding and gets results
  • Developing a persuasive tone to reinforce the argument
  • How sentences and paragraphs can give rhythm and pace to our writing
  • Will my report get a positive response from my reader?

Commonly Recognised Components of a Report

  • Gaining an understanding of how a report is structured – beginning, middle and end
  • Choosing the best format for your purpose

What will Help Support my Message?

  • Exploring ways to present your information visually
  • The do’s and don’ts of visual messages

Action Planning

  • Creating your own personal action plan for the future

Writing for Results

Training Writing for Results

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Training Writing for Results

Overview

Course duration: 2 days.

This course will give you the opportunity to focus on the written word – the style and tone, and the impact it will have on your reader.

Have you ever thought of how your writing could become even more effective? What makes a document easy to read and understand? How can we encourage our reader to read on and act quickly? Practical exercises, discussion and one-to-one feedback from your trainer will answer these questions. You will learn how to get started, adopt the right style and tone for specific situations and enhance your image in your reader’s eyes.

Is it right for me?

Designed for those who have experience of writing a variety of documents, and who want to develop their style of writing and sharpen their impact. The content will apply to emails, letters, reports, sales tenders and proposals.

What will I learn?

By the end of this course you will be able to:

  • Understand and follow the six principles of effective business writing.
  • Focus on and satisfy readers’ expectations.
  • Ensure your message is quickly understood and accepted by the reader.
  • Avoid word inflation.
  • Adopt a variety of preparation techniques.
  • Write convincing, persuasive and powerful documents that achieve their objectives.

Pre-course Activity

To gain maximum benefit, please bring with you samples of your written work that you can review throughout the course. You will be asked to complete a pre-course questionnaire which will help the trainer to focus on individual needs.

What will it cover?

The Benefits of Planning

  • Mind mapping
  • Adopting a structured approach – saving valuable time
  • Putting yourself in the reader’s shoes
  • Ensuring the objective is clear
  • Deciding on information the reader needs
  • Sequencing to maintain interest and persuade the reader

Developing a ‘Lean & Fit’ Style

  • The ABC guide to ensure professionalism
  • Clear expression to appeal to your reader
  • Adding interest and variation to your work with well-chosen words

Writing to Persuade

  • Exploring new ways to persuade
  • Encouraging and convincing the reader to follow your train of thought/argument
  • Anticipating and addressing objections positively

Making an Impact – Sustaining Interest

  • Developing techniques to make an impression on the reader
  • Adding sincerity with personal and sincere beginnings and endings
  • Bringing your writing to life – making it visually appealing

Analysing/Editing

  • Avoiding time-consuming rewrites
  • Logical approach to proofreading
  • Learning to get it right first time

Action Planning

  • Creating your personal action plan for the future

Effective Budgeting

Training Effective Budgeting

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Training Effective Budgeting

Overview

Course duration: 2 day.

Ideal for new and existing budget holders who want to learn how to take the pain out of managing budgets:

    • Reducing the time to produce a budget.
    • Dealing with opportunities in the face of budget restrictions.
    • Including contingencies for future uncertainty.

This course gives delegates the skills to manage departmental budgets, monitor divisional costs and apportion department expenses on an appropriate basis.

Is it right for me?

Suitable for budget holders, cost centre managers, and those who manage department or event budgets who wish to acquire first principles or refresh ideas and approaches.

This course deals with management accounting. If you are also interested in financial accounting (profit and loss, balance sheet analysis etc), then you may want to consider as an alternative, one of the following two-day courses that cover both those areas.

What will I learn?

By the end of this course you will be able to:

  • Review the benefits and drawbacks of different budgeting methods, and when to use each approach.
  • Use a structured approach to prepare a budget.
  • Understand how costs behave to help with budgeting for expenditure.
  • Understand management accounting methods, and which methods we use for budgeting and for evaluating unbudgeted opportunities.
  • Budget appropriately for risk and defend budgeted contingencies.
  • Budget and plan for stock ordering.
  • Manage financial performance, understanding variances and taking action to achieve your budget and objectives.
  • Manage costs in seasonal or cyclical businesses.
  • Simply assess the viability of entering new markets or developing new products.

What will it cover?

Budgeting Preparation

  • Overview of the budget process
  • Case study: reviewing a simple budget scenario
  • Being clear about initial assumptions and limiting factors
  • Knowing where to find information that might be needed
  • Analysing potential income and expenditure: what events and occurrences do we need to consider? Internal, external, definite and uncertain
  • Nature and behaviour of costs
  • Understanding different costing methods and their relevance to decision making and budgeting
  • Stock forecasting and how to calculate the minimum quantity needed
  • Apportioning overheads
  • Budgeting for risk and contingencies
  • Break-even analysis for simple decision making

Facing the Actuals

  • What are the variances and why are they important?
  • The budget is the plan,  i.e. understanding the need to proactively work towards budget  and adhere to budget
  • Comparing actual costs to monthly and year-to-date budget
  • Understanding the significance of changes in variances
  • Flexing the budget

The Cash Budget

  • Why they are needed. Do high profits necessarily mean everything is going well?
  • Case study: preparing a cash budget

Presenting the Departmental Budget

  • Giving clear information
  • Presenting the main variables
  • Getting agreement – ensuring you agree an achievable budget in the face of potential budget cuts

Personal Development

  • Action planning – the essential next steps
  • Continuous professional development – what next?

Stepping Up to Senior Management

Training Stepping Up to Senior Management

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Training Stepping Up to Senior Management

Overview

Course duration: 2 days.

This thought-provoking programme, led by a senior Hemsley Fraser consultant, will enable a productive and progressive transition to strategic leadership.

During this intensive two-day programme, you will analyse and deconstruct organisations and your personal working style to develop a fresh approach to leadership success. A senior leadership style diagnostic profile is used as one of the techniques to help construct a tailored leadership development plan during the course. This is coupled with group and individual feedback, challenging exercises and practical strategy tools that are ready to run in the workplace on your return.

Is it right for me?

This course will benefit those new to senior management, or who wish to expand and consolidate their skills in a senior role.

What will I learn?

By the end of this course you will be able to:

  • Define the differences between senior management and operational management.
  • Adapt existing leadership skills into a more empowered and creative approach to leadership.
  • Develop your ability to think in visionary terms.
  • Understand the issues and dilemmas now facing organisations at a strategic level.
  • Recognise the key principles of process management.
  • Set objectives and manage performance in relation to the organisation as a whole.

What will it cover?

Making the Change to Senior Management

  • The challenges and opportunities facing new senior managers
  • Taking the organisational perspective
  • Changes in the business environment
  • Your organisation and the business environment
  • Your role in relation to your organisation’s objectives as a whole
  • Working with and understanding the power and influence of stakeholders
  • Dealing with uncertainty and complexity

Business Management

  • Working and influencing across the organisation
  • Long term business planning – taking a longer term perspective
  • Developing a broader outlook – changing mindset

Process Management

  • Adapting and developing new skills to manage process changes
  • How to transform business processes for sustained competitive advantage
  • Understanding the fundamental differences between radical transformation and continuous improvement
  • The key principles and concepts of process transformation

Performance Management

  • A strategic view of performance management
  • Managing performance and setting objectives in relation to the organisation as a whole

People Management

  • Managing other managers: the new skills this role demands
  • Adapting existing leadership skills into a more empowered and creative approach to leadership
  • Creating an effective people management strategy
  • Directing versus managing people
  • Acquiring or refreshing your coaching skills to bring out the best in others

Motivating Your Team

Training Motivating Your Team

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Training Motivating Your Team

Overview

Course duration: 1 day.

Improve your team’s morale and performance with effective motivational tools.

You will learn compelling communication techniques to boost your team’s eagerness to work and successfully achieve objectives.

Is it right for me?

Suitable for managers, supervisors and team leaders who wish to manage their team’s motivation to ensure high morale and high quality performance.

What will I learn?

By the end of this practical course, you will be able to:

  • Define motivation
  • Identify common motivators and demotivators in the workplace
  • Apply motivation theories to common workplace scenarios
  • Develop motivational leadership skills
  • Identify indicators of employee motivation

What will it cover?

Defining Motivation

  • Understanding motivators and common demotivators
  • Recognising motivators in the workplace

The Theories of Motivation

  • The common theories of motivation
  • Applying the theories to workplace scenarios
  • Understanding the theories and how they can help you every day

Personal and Employee Motivation

  • Managing staff’s expectations
  • Building motivation through staff involvement
  • Developing motivational staff surveys
  • Maintaining personal motivation to lead a team

Motivational Leadership

  • Motivational techniques for the leader
  • It’s not just about the ‘carrot’ or the ‘stick’
  • Motivating the individuals in your team

Managing a Matrix Team

Training Managing a Matrix Team

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Training Managing a Matrix Team

Overview

Course duration: 1 day.

In today’s uncertain climate, many organisations are turning to matrix teams in order to be faster and more flexible and to share resources across the organisation.

Matrix teams include work groups, cross-functional teams, task forces and special project teams and  are normally composed of a small number of people from different departments and functions.

This course breaks down the fundamental principles and processes needed to ensure success when leading matrix-managed teams.  It provides delegates with the opportunity to experience different methods, tools and techniques which will enable leaders to improve performance, achieve desired results and approach the role with confidence.  Practical application is the prime focus of the course.

Is it right for me?

This is aimed at managers and leaders of matrix-managed teams or work groups who require some practical tools and techniques to achieve team performance, motivation and engagement.  This course is not intended solely for self-managed teams.

What will I learn?

By the end of this course you will be able to:

  • Recognise the characteristics of matrix-managed teams and work groups.
  • Explain the need for team based organisations outlining the role of a matrix-managed team leader.
  • Describe the actions and behaviours of a matrix team leader recognising the differences with that of a traditional team leader.
  • Use a combination of practical approaches, tools and techniques to engage, motivate and inspire a matrix-managed team driving from within, forward to success.

What will it cover?

The Characteristics of Matrix Teams

  • What are matrix-managed teams and why is there a need for them?
  • The implications of teams operating two ‘chains of command’
  • The advantages and challenges of matrix teams

The Role of the Leader

  • Changing the role of leadership
  • What is expected of a matrix team leader?
  • How to maintain focus – how to show concern
  • What level of involvement/control is appropriate?
  • Moving from positional authority to working inside the group to provide direction
  • Becoming accountable to the needs of the team

The Behaviours and Skills Required

  • The skills, qualities and attributes needed
  • Understanding the impact your style and influence has on the team
  • Recognising appropriate behaviour and the key differences to traditional leadership
  • Developing a sincere desire to release potential in others

Creating a Matrix-managed Team – Tools and Techniques

  • Group process facilitation – enabling the team to achieve
  • Team problem solving – encouraging collaboration and collective management control
  • Team decision making – empowering the team to reach their own decisions based upon areas of team responsibility
  • Team communication – acting as the voice of the team and communicating with the wider organisation

Application Planning

  • Developing a practical application plan focused on your own specific matrix team

Industrial Relations — The Process and Procedures

Industrial Relations – The Process and Procedures

“Learn how to handle various types of misconduct for a better employer-employee relationship.”

Introduction

This is a 2-Day Industrial Relations training program focusing on the Process and Procedures in handling various types of misconduct. Besides the Human Resource Management personnel, this course is also suitable for other department’s managers, supervisors, and team leaders who need to equip themselves with interpersonal skills for managing people. To request for in-house training, click on the Request for In-house Training link as displayed above for quotation. For more information about this course, feel free to contact the training provider as shown above. If the public program is available, you can submit for a registration request online by clicking on the Register for Public Training link. If the link is disabled, it simply means it has yet to be available for public. You can contact the training provider for further inquiry.

Course Objectives

  1. These programs are designed to assist the management to have a better perspective on the unwanted act that can jeopardize the company’s reputation and at the same time imposing the correct method in dealing with it.

  2. Whether the current practice is efficient to combat such misconducts and the in appropriations;

  3. Deciding what is minor and what is major and determining what to punish such misconducts.

Course Outline

DAY 1

1. What is misconduct?

  • Type of misconduct.

  • Interpretation by law.

  • Objection and rejection.

  • Provision under the law (Industrial Relation Act)

2. Implied misconduct

  • How can it be implied;

  • Minor misconduct;

  • Upgraded misconduct;

  • Major misconduct;

3. Absenteeism

  • Other misconducts deriving from absenteeism;

4. Case study on:

  • Leave application

  • Medical Certificate (MC)

  • Police custody

  • Courts’ rulling

5. Maintenance of discipline

  • Corrective discipline

  • Court’s ruling and definition

DAY 2

6. New bred of misconduct

  • Cyber misconduct

  • Sexual harassment

7. Provision governing misconduct

  • Handbook

  • Group policy

  • Collective agreement

8. Disciplinary procedures

  • The flow chart

  • What’s next

9. Whether the current practice is in accordance with the law?

  • Provision in the act

  • Practice in the Court

10. Process in addressing misconduct

  • Corrective measures;

  • Punitive measures.

11. Case study

Target Audience:
Managers, supervisors, executives, team leaders, and others who need to equip themselves with interpersonal skills for managing people and departments and contribute to the effectiveness of the organization and individual.

Strategic Management and Leadership

“Growing a business means making many decisions about the way you want to expand your operation. Creating a strategic plan is a key component of planning for growth.”

Introduction

Growing a business means making many decisions about the way you want to expand your operation. Creating a strategic plan is a key component of planning for growth.

Course Objectives

Upon completion of this programme, the participants will be able to:

  • Acquire an in-depth understanding of the key analytical tools used in strategy formulation.
  • Benefit from a holistic decision-making and creative thinking process.
  • Understand the application of the strategic analysis tools to the problems and issues faced within their industries.
  • Be exposed to diverse perspectives for analyzing strategic problems.
  • Gain an insight into the best practices in strategy formulation and implementation.
  • Witness a visible impact in terms of creative and breakthrough strategies.

Course Outline

D A Y  1

Module 1 – The Three Strategy-Making Tasks (Vision / Mission & Objectives)

  • Understanding the characteristics of a Strategic Vision and Mission / Business Definitions /
  • Defining a Company’s Business / Broad or Narrow Mission Statement

Module 2 – Matching Strategy To A Company’s Situation

  • Shared Values & Company’s Culture

Module 3 – Industry And Competitive Analysis

  • Understanding Industry Attractiveness & Competitive Conditions

Module 4 – Company’s Situation Analysis

  • Company’s Opportunities & Threats
  • Corporate Social Responsibility
  • Strength & Weakness

Module 5 – Objectives, Strategy And Competitive Advantage

  • What kind of Objectives to set
  • Managerial Value of Objectives
  • Short-range & Long-range Objectives
  • All Managers Need Objectives
  • Rule for Stating Objectives
  • Why have Performance Objectives
  • Objectives Need to be Time-Based

D A Y  2

Module 6 – Corporate Strategies

  • What is Corporate Strategy?
  • Tasks of Corporate Strategy
  • What Business Strategy involves?
  • What is Business Strategy?
  • Functional Strategies
  • Operating Strategies

Module 7 – Implementing Strategies

  • How to Craft a Strategy
  • Characteristic of strategy-Making
  • Budgets, Policies, Best Practices, Support, Systems and Rewards
  • Strategic vs Financial Objectives
  • Communicating the Vision
  • Mission Statement for Functional Departments
  • Managerial Value of a Strategic Vision & Mission (Example of a Strategic Vision)
  • Culture and Leadership

Module 8 – Leaders Enhancing Effectiveness

  • Developing leadership skills to enhance the efficiency and effectiveness of your team in achieving the organization’s strategic objectives and goals

Module 9 – Anchoring Influence

  • Developing and applying constructive and personal styles of persuasion which is an essential ingredient of leading and driving initiatives

Module 10 – Coaching High Performance

  • The importance of coaching as a Leadership tool in motivating performance and achieving results

Methodology

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.

Target Audience:
General Managers, Corporate & Business Planners, Directors of Functional Areas in Marketing, Operations & Finance, Senior Managers and Potential Managers.

Time and Task Management

Training Time and Task Management

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Time and Task Management training course will equip your employees with the tools, knowledge, insights and skills to make them more effective and productive. This course was designed to develop professionals and their productivity and time management skills. They’ll learn how to plan each day, prioritize tasks, say “no” to nonessential tasks, delegate, limit distractions and manage multiple priorities and tasks more efficiently.

In Time and Task Management, participants will learn…

A more focused approach to daily and long-range tasks
How to schedule tasks in accordance with your true priorities
How to set up and use a personal time and task management system
How to identify and eliminate personal time robbers—procrastination, disorganization, interruptions, lack of communication and many others—that stop productivity
How to use technology to manage time

Who will benefit from this training

Any employee within an organization

TRAINING AGENDA

Time and task management basics

Techniques for time management

Time management tools–Planners, calendars and organizers

Time management and the electronic age

Overcoming daily time robbers

Reinforcement techniques for making effective time and task management a lifelong habit

Managing Multiple Projects, Objectives and Deadlines

Training Managing Multiple Projects, Objectives and Deadlines

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Your employees are constantly faced with too many deadlines and too many projects, all of which have top priority. Then, just when you think things are going smoothly, a crisis erupts, priorities change and the scramble is on. In the midst of this hectic activity, the daily work must go on. You have to return phone calls, handle mail, attend meetings, prepare reports and schedules … plus take care of all the other expected and unexpected interruptions that are part of your organization’s daily routine.

If any of this sounds familiar, then this training course was designed for you and your employees, the busy managers, supervisors and administrative assistants who juggle deadlines, projects and multiple demands … the people with no time to waste!

We’ve combined everything your team needs to know about multiplying the results they get from every single day. They’ll gain vital new insights into how to maximize their on-the-job effectiveness.

In Managing Multiple Projects, Objectives and Deadlines, participants will learn…

How to reap the benefits of better planning
How to stay on top of multiple projects and demanding deadlines
How to get organized and stay that way
Why deadlines get missed—and how to make sure they won’t be
How to make sure your real “top priorities” don’t get lost in the shuffle
How to maintain a high level of personal motivation when the pressure is on
How to overcome the most common barriers to personal productivity

Who will benefit from this training

Managers
Supervisors
Project managers
Project leaders
Team leaders
Self-directed work groups
Anyone responsible for directing and/or managing projects

TRAINING AGENDA

Time management

Handling competing priorities like a pro

Getting organized and effective time management

Project planning: An automatic way to increase productivity

Managing the people side

Stress management

Fundamentals of Successful Project Management

Training Fundamentals of Successful Project Management

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Fundamentals of Successful Project Management training course will equip your employees with the tools, knowledge, insights and skills to make them outstanding project managers. They’ll learn how to select and prioritize projects, define customer needs, use the Work Breakdown Structure to ensure no tasks are left behind, prevent dependencies from negatively affecting the project schedule and establish a performance measurement baseline. Your employees will return to work ready to make strategic decisions to avoid delays and disruptions, and expedite your organization’s goals.

In Fundamentals of Successful Project Management, participants will learn…

Manage and work on projects while juggling other job responsibilities
Develop a project plan and get it started in the right direction
Plan projects and estimate their cost
Establish timelines and select the appropriate scheduling tools
Select members of a project team and win their loyalty and support
Solve problems and overcome resistance to change
Apply the universal 6-stage project management model
Use project reviews to get early warning of trouble ahead

Who will benefit from this training

Managers
Supervisors
Project managers
Project leaders
Team leaders
Self-directed work groups
Anyone responsible for directing and/or managing projects

TRAINING AGENDA

Key considerations for project managers

The fundamentals of project planning

Project teams and getting the projects done

Monitoring and controlling projects

Problem solving and troubleshooting

Managing multiple projects

Computers and project management

Putting it all together

Advanced Project Management

Training Advanced Project Management

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Advanced Project Management training course will increase your employees’ understanding of how to select and prioritize projects, define customer needs, use the Work Breakdown Structure to ensure no tasks are left behind, prevent dependencies from negatively affecting the project schedule and establish a performance measurement baseline. They’ll learn how to make strategic decisions to avoid delays, disruptions and extra work, and expedite your organization’s goals.

In Advanced Project Management, participants will learn…

What factors to use to evaluate projects
How detailed the WBS should be
What the critical path is and how changes can shorten a schedule
Who the customer is, how to determine his or her needs and define and document requirements
How to adjust a project strategy and make informed decisions based upon project performance
About Earned Value Management
How risk management impacts project management

Who will benefit from this training

Managers
Supervisors
Project managers
Project leaders
Team leaders
Self-directed work groups
Anyone responsible for directing and/or managing projects

TRAINING AGENDA

Project selection and prioritization

What criteria should be considered when selecting projects?
What factors should we use to evaluate projects?
When considering how to select or prioritize projects, use various selection models
The decision-making process and how to use it to prioritize projects
Utilizing these appraisal techniques can improve project prioritization
Maintaining a high return on investment by prioritizing projects

What does the customer need?

Who is the customer?
Don’t be afraid to ask the customer what his or her needs are (ask the right questions)
Defining requirements requires a high level of communication
Business requirements
Document the customer requirements in an understandable format

Creating the Work Breakdown Structure (WBS)

What is the Work Breakdown Structure?
What are the elements of the WBS?
Coding WBS in a standardized way
Consider using WBS Dictionary to help communicate
How detailed should the WBS be?
An easy and fun way to use the WBS to list all tasks and help ensure no tasks are left behind

Going beyond the basics of scheduling

Understanding dependencies and how they affect the project schedule
What are the four types of dependencies most often used by project managers?
How do project constraints affect the schedule?
An explanation of the constraints that can be used in project management
Using PERT analysis to determine task duration
What the critical path is and how changes can shorten the schedule
A sure-fire process to shorten a project, but with it there will be a cost

Earned Value Management

What is Earned Value Analysis and why use it?
Understanding the terms behind Earned Value Management (EVM)
Define EVM Performance Measures
Establish a performance measurement baseline
Calculate cost and schedule variances and indexes and use them to monitor project performance
Adjust project strategy and make informed decisions based upon project performance
Forecast the results of a project using earned value

Risk management

Understanding how risk can affect the outcome of a project
Steps to identifying risk involved in the project
Determining the probability of the risk’s occurring
Once the risks are identified, determine the impact of each one on the project
The risks are prioritized—what do we do next? (quantifying the risk)
How to deal with the risks now that they are on paper

Leadership Development and Teambuilding Training

Training Leadership Development and Teambuilding

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

This extensive training program provides 10 sessions to train and develop leaders for current and future leadership challenges. We’ve pulled together the collective knowledge of teambuilding experts and dynamic, accomplished leaders, distilling mountains of information, tips, shortcuts and techniques down to an impact training course.

Powerful leaders impact the success of projects, teams and organizations. Providing leaders with the training to strengthen thinking, communication and management skills will positively impact your organization and employee performance. Transforming people into strong, confident leaders who are prepared to lead your organization’s future is what our Leadership Development and Teambuilding course is all about.

In Leadership Development and Teambuilding, participants will learn…

Leadership and teambuilding tools, techniques and strategies
Better ways to motivate … inspire … succeed!
How to inspire teams to achieve challenging goals
How to speak so others know how to follow
Leadership mistakes to avoid
And much more

Who will benefit from this training

Directors
Managers
Supervisors
Team leaders

TRAINING AGENDA

Development and leadership

How to become an inspired leader

Team player styles

Building a team

Leadership mistakes to avoid

Leading a team to excellence

Communicate like a leader

Positive feedback … the fuel of high performance

A team approach to dealing with unacceptable behavior

What teams really need from their leaders

Excelling as a Highly Effective Team Leader Training

Training Excelling as a Highly Effective Team Leader

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

The best team leaders have a clear vision of their and the organization’s goals. More important, they have a passion that allows them to communicate that vision and rally others to share in and achieve it.

The clock is ticking, and it’s time to get your team into the game and producing results. But teamwork doesn’t just happen—it takes effective leadership to mold an assortment of individuals into a cohesive group that works together toward a common goal. In this powerful training course, our expert trainers will give your team the time-tested techniques other successful managers, supervisors and team leaders across the country are using to transform individuals into creative, effective and peak-performing teams.

This training course will teach both new and veteran leaders how to be more confident and effective at leading teams, how crystal-clear communication is critical to high-performance teams and how to solve the myriad of problems that are sure to arise. And it will instill a passion that will allow them to rally their team to high-quality, top-notch performances day after day.

In Excelling as a Highly Effective Team Leader, participants will learn…

How to coordinate, clarify and focus team members’ efforts without cutting into their creativity
How to encourage feedback that encourages, inspires and sparks results
How to set goals and boundaries that can change and empower the team as it matures
How to build a cohesive, results-oriented team from a group of diverse individuals
Motivational techniques that inspire team members to want to perform at their peak
How to grant the team more decision-making and problem-solving authority as it matures
How to gain team member commitment to policy and procedural changes that are critical to the success of the organization

Who will benefit from this training

Directors
Managers
Supervisors
Team leaders

TRAINING AGENDA

Characteristics of successful team leaders

How to build a team that gets results

Creating a motivating team climate

The changing role of the team leader

Tuning in to critical communication cues

How to deal with performance problems

Shared problem solving and decision making

How to deal with team conflict

Conducting effective team meetings

Managing virtual teams

Effective Teamwork Strategies

Training Effective Teamwork Strategies

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Effective Teamwork Strategies training course is an opportunity to provide your team members with the skills to work efficiently and effectively as part of a team. Effective teamwork doesn’t happen by accident; you have to have team members who know how to properly communicate and deal with conflict and who have good problem-solving and decision-making skills, and that’s the focus of this course.

In this high-impact training course, our expert trainers will give your team members time-tested tips and techniques they can incorporate into their daily activities to help create an environment that will result in creative, effective and peak-performing teams. It will instill a passion that will allow them to rally their other team members to high-quality, top-notch performances day after day.

In Effective Teamwork Strategies, participants will learn…

What a team is and the development stages of highly effective teams
The role different personality types play in how a team functions
How proper communication enhances teamwork
The right way to give and receive feedback
The main causes of team conflict—and the warning signs that conflict might be brewing within a team
Problem-solving and decision-making styles
How to use brainstorming and other techniques to aid in the decision-making process

Who will benefit from this training

Any employee within an organization

TRAINING AGENDA

The essentials of effective teamwork

Calling a team a team doesn’t make it one: Characteristics that define a successful team
Understand the differences between a work group and a true team—and the 8 reasons why a team gets better results
The two primary classifications of teams and how they compare to other groups
Team chemistry: Personality and interpersonal styles that lead to collaboration—and also to conflict
The four stages of successful team development
Debunking the common myths about teamwork

Enhancing teamwork with better communication

Effective communication and teamwork
Why active listening is absolutely critical for any team
Active listening techniques to improve communication
How to read nonverbal cues for better communication
The communication shortfalls that can cause teamwork to fall apart
The right way to give and receive feedback
Benefits of asking good questions—and the types of questions to avoid

How to deal with team conflict

The main causes of team conflict—and the warning signs that conflict might be brewing within a team
Recognize the most common types of difficult co-workers—and the predictable factors that go along with each type
How team conflict escalates, and the right and wrong ways people react to conflict
Accepting responsibility for emotions
When conflict is a good thing
The key barriers to conflict resolution
How to resolve conflict resolution
Key tips on how to be the stabilizing influence that keeps conflict down and productivity up

Shared problem solving and decision making

Primary problem-solving and decision-making styles most teams utilize—and the pros and cons of each
What keeps teams from solving problems?
How to identify the major obstacles that can paralyze innovative thinking
How to use brainstorming as a tool for encouraging the free exchange of ideas and solutions
Avoiding conflict and controversy with this proven technique for making choices when several excellent alternatives are on the table
How to identify a personal problem-solving style—and how it affects the team
What to do when team members are too willing to compromise instead of working through problems
How to motivate a team to make decisions when team members want to be told what to do
What influences a team’s decision-making process

Poised and Powerful Public Speaking

Poised and Powerful Public Speaking Training

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

The higher employees move up in their careers, the more they’ll be expected to communicate ideas clearly and powerfully before groups.

From saying a few words in a meeting to making a formal presentation to the board, they need a winning speaking style to convey that they’re in charge, credible and confident.

What if—today—they were asked to speak before a group of employees, co-workers from another department, clients, higher-ups or the public? Would your employees be ready? Prepared? Effective?

A few rare people would jump at the opportunity to stand at the podium and win over their audience with a perfectly crafted and delivered presentation. But chances are, the vast majority of businesspeople would avoid taking the floor at all costs because they feel anxious, unprepared or unsure of what to say or exactly how to say it.

In Poised and Powerful Public Speaking, participants will learn…

How to overcome nervousness, once and for all
How to organize their ideas—from introduction to closing
Ways to maximize the latest technologies to develop professional-caliber presentations
How to incorporate gestures that reinforce their message
How to speak up during meetings
How to change the tone, speed and volume of their voice to match the audience’s needs

Who will benefit from this training

Employees who are first-time presenters who need to build their skills and confidence fast
Employees who occasionally speak in public and need to feel more comfortable and effective
Employees who want to move up in their career and speaking before a group will be necessary

TRAINING AGENDA

Basic presentation skills

Organize thoughts into a flawless presentation

Build a relationship with the audience

Develop a winning speaking style

Presentation technologies to make a strong visual statement

Handle every challenge without missing a beat

Training Essential Communication and Writing Skills for Supervisors and Managers

Essential Communication and Writing Skills for Supervisors and Managers Training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

DESCRIPTION
Not that long ago, you could more or less stay in the comfort zone of a single communication style or preference. Not so today. That’s why we developed this seminar—to teach managers and supervisors how to connect confident speaking skills with effective writing skills to convey their message with authority, power and credibility, no matter what the situation. Join us and you’ll learn how to tailor both the content of your message and the form of delivery to cover the full spectrum of preferences of direct reports, colleagues, board members and other stakeholders.

In Essential Communication and Writing Skills for Supervisors and Managers, participants will learn…

How to present and sell your ideas up and down the organizational ladder
How to speak up for what you believe without sounding confrontational
How to develop a keen awareness of situations and people’s needs
How to engage employees in virtual presentations and meetings
And much more!

TRAINING AGENDA

Getting started: You as a successful manager, communicator and leader

Speak it—or write it? Why you must clarify your intention before you decide
Writing to gain the upper hand across all organizational levels: Best practices for leaders
Face-to-face vs. telephone vs. e-mail: Choose well and half the battle is over
Avoid e-mail pitfalls: Consider your words carefully!
How to turn a paper into a presentation—5 simple steps
Inspire, influence, motivate: Show your leadership capacity with these presentation tips

Challenge 1: How to use your influence to win the support of decision makers

How to write a compelling business case that can be converted into a verbal proposal
The most effective ways to win support for any idea, project or innovation
Monroe’s Motivated Sequence—a 5-step formula for organizing a successful argument
Strategies for pitching your idea before a live audience of 1 or 100

Challenge 2: How to communicate change in a way that eases fear, minimizes resistance and gets everyone on board

Understanding the reasons people resist change
Do’s and don’ts of breaking the news, whether written or verbal
How to involve employees and turn them into advocates
The secret to overcoming objections? Communication—lots of it
Communicating change: What every manager must understand about e-mail, face-to-face, one-on-one and live group meetings

Challenge 3: How to display confidence and authority on employee issues up and down the organizational hierarchy

From revealing clothing to a crummy attitude … how to broach an uncomfortable subject with an employee
What many managers fail to do in one-on-one coaching, counseling and discipline meetings
E-mail is the easiest way to document a problem—or recognize a job well done—but is it the best?
Criticism: Understand when to deliver it to your entire team and when one-on-one is best
Giving credit where credit is due: What medium is best when your team deserves high praise?
Getting pushback? How to explain or defend your actions without sounding defensive

Challenge 4: How to communicate persuasively with all parties, internal and external, in your role as hiring manager

How do you document and present your staffing case to management? In dollar signs, of course
Writing legally correct, action-oriented job descriptions that candidates can visualize themselves doing
Social media recruiting—rules you need to know
What role e-mail should play in the communication process and what to avoid
Selling top candidates on you, your job opening and your company—on the phone and face-to-face
Documentation is the key to a smooth selection process

Challenge 5: Presenting “state of the department” summaries and updates

3 components of an effective status report
Different audiences have different needs—how not to overload or under-inform
Key factors management will want to see when assessing your department’s health and performance
5 ways to deliver a status report—whether to higher-ups or employees
The rule for compiling a written summary: Keep it short and simple

Challenge 6: How to communicate in a cross-cultural, multigenerational workplace with diverse expectations

3 simple ways to communicate with people with different values, beliefs and backgrounds
Why understanding cultural differences is crucial to your long-term success
What you cannot assume about people from various cultures
Common communication mistakes managers make in today’s cross-cultural, multigenerational workplace and how to avoid them
Tips for communicating with every generation

Challenge 7: How to deliver information with clarity and composure in a virtual environment

Preparing to go on-air: 5 basic rules that always apply
How to deliver your message with strength and impact
Incorporating slides, visuals, photos and written materials
The 5 worst mistakes in virtual presentations and meetings
Interactive moments you can easily add in to boost audience participation
Deciding how to manage questions, comments and follow-up messages—virtually, by e-mail or in person

Challenge 8: How to break down barriers and work with people in different functional areas

What information needs to be communicated—and how? When sending e-mails or talking by phone just won’t do it
Tips on choosing whom to include on different types of messages
Tools for keeping everyone up to date on projects and deadlines
How to get through to others who have very different communication styles
Why interdepartmental communication is so poor and how to improve the flow

Putting it all together

Fulfilling your communication responsibilities: What goals are most important to you?
Recognize the areas you need to focus on and strengthen
Assess roadblocks you may encounter and be prepared with your best response
Define your own “Communication in Action” plan that will give you the edge in any situation

Leadership and Management Skills for Women Training

Training Leadership and Management Skills for Women

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Women are finally well represented in supervisory and management positions in most organizations across the country. Yet, despite these visible signs of success, many are finding the road to leadership success rocky. This workshop is a rare opportunity to acquire important leadership skills and use those newfound skills to gain the respect of co-workers and those you supervise. It’s filled with insights into the special and often-overlooked talents women leaders can bring to the table and cutting-edge tactics successful women leaders are using right now to make things happen in their organizations.

In Leadership and Management Skills for Women, participants will learn…

  • How to recognize and eliminate behaviors that hinder your success

  • How to address conflict promptly and directly—like a leader

  • How to push back diplomatically when requests and deadlines are unreasonable

  • How to find a sustainable balance between your work and personal life

  • And much more!

TRAINING AGENDA

See yourself—and be seen by others—as a leader

  • Bossy … moody … emotional … overcoming the labels women sometimes get saddled with
  • A simple exercise to define your leadership identity and its effect on others
  • How to strip back the layers, create your own personal brand and let it blossom
  • Honestly assess where you need improvement—even small changes pay big dividends!
  • 5 leadership tests no woman escapes
  • Countering gender bias: Tips … and a few warnings

Develop all the right stuff

  • Stop trying to “fit in”—the benefits of being who you naturally are
  • Understanding your leadership style and how to play into your strengths and downplay your weaknesses
  • 5 specific actions you can take today to improve your leadership
  • How to separate being liked from being respected
  • 2 types of networks that will help you get things done
  • How to take credit for your accomplishments without bragging
  • Increasing your visibility: How to overcome the double bind women often find themselves in
  • How to stop talking too fast, apologizing, over-explaining—and making other credibility-robbing mistakes

Project credibility and earn the respect you deserve

  • Your employees want more money, more responsibility, more everything—could you be creating a culture of entitlement?
  • Boss … or friend? How to avoid mismanaging the emotional distance between yourself and your employees
  • Emotional intelligence: It’s not a “girl” thing … it’s a leadership requirement
  • A new mental script for controlling your behaviors, tendencies and impulses
  • How to use social media to advance your career—not derail it

Always communicate purposefully and meaningfully

  • How really listening can make you a much better leader
  • How to be heard in meetings: Pounding the table won’t work, but these tips will
  • How to accept responsibility for a mistake and put a positive spin on it
  • Communication breakdown: If you can’t get your message across, how can anyone act on it?
  • How to astutely “read” an individual or group and adapt your communication style accordingly
  • Emotional intelligence in action! 5 tips you’ll use every day
  • How to get over pre-presentation nervousness and speak comfortably before groups of any size
  • How to courteously but firmly take back the floor in meetings when interrupted
  • How to say “no” when appropriate—without sounding like the “Queen of Mean”

Light the fire in your team …

  • The #1 leadership lesson: It’s not about you; it’s about your people
  • How the entire process for finding and bringing top talent on board has changed
  • You have a plan for creating a diverse culture—but do you have the passion?
  • Do employees run to you with every little thing? Tell-tale signs you may be overprotective
  • Getting even the most contrary employees to do what they’re supposed to do
  • The key to motivating the unmotivated: Be very good at these 5 things
  • How to supervise employees with different values, lifestyles and views … and reap the positive benefits
  • Why bother to delegate? Because both you and your employees win

… And keep the flame burning

  • 2 things to never forget about keeping good employees happy
  • 3 golden rules for setting team goals that stick
  • Feel uncomfortable giving praise? Why successful motivators don’t think that way at all
  • How to keep your feedback positive—even when the employee is angry or has endless excuses
  • Using the technique of fait accompli to get what you want—end of discussion
  • Addressing poor performance: Avoid soft-pedaling that can come back to haunt you
  • Got bad attitudes on your team? How to set and enforce a zero-tolerance policy
  • Disciplining employees: How to be known as firm, but fair

Turn around challenges and become an opportunity-driven leader

  • How to disagree without being negatively labeled behind your back
  • Conflict: Fight or flight? Here’s a better option
  • 7 top sources of conflict on the job—and how the wisest women leaders handle them
  • When disagreements arise … step into a leader’s role by adopting these 3 behaviors
  • How to appear immune to cruel words, potshots and personal attacks (even when you’re not)
  • When it’s okay to show emotions, when to rein them in and how to tell the difference
  • Dealing with hotheads, know-it-alls and other difficult characters: Is your leadership showing?

Assess where you stand—and where to go from here

  • How to ask others for honest feedback—without seeming weak or putting anyone on the spot
  • Mentors: You can have more than one—in fact, you should
  • How to create your personal vision statement that defines your purpose and guides your future—25 words or less, please!
  • Dispelling the myth that women must work twice as hard: Are you overloading yourself?
  • Before putting work ahead of your personal life … a few things to think twice about
  • Expand your possibilities! Don’t pigeonhole yourself or allow others to
  • Passion: Why it’s one of the top qualities people want to see in their leaders
  • What top managers really look for when deciding whom to promote
  • No resting on your laurels: How to seek new opportunities to take risks … take charge … and prime the pump for change

Training Executive Leadership: Strategies and Solutions

Training Executive Leadership: Strategies and Solutions

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

When you’re leading at the highest levels of an organization, there’s a lot riding on what you do and how you orchestrate it. It’s a complicated job with enormous pressure and demands. And your skill requirements increase with your ever-expanding responsibilities. We’ve created a powerful advanced leadership development experience that delves into the toughest challenges you face now—or will in the future—and the various ways you can handle them. This bold, new training is designed exclusively for upper-level executives and senior managers who are required to step up and face the realities of highly competitive markets … an ever-changing global environment … and operational difficulties and uncertainties they never imagined.

In Executive Leadership: Strategies and Solutions, participants will learn…

How to build and inspire a team that gives its all
How to engage employees and aim them in the same direction—toward your vision
How to identify and eliminate obstructions to progress—yours and your organization’s
How to weigh risks and rewards and make the right decision every time
And much more!

TRAINING AGENDA

Looking in the mirror and visualizing the leader you want to be

Take an honest look at the leadership strengths and limitations you bring to your role
The critical leadership core competencies every great leader has mastered
How to adopt a leadership style that enables you to adapt to any person and situation

Establishing a framework of leadership skills

Discover innovative ways to better leverage personnel and resources—opportunities you may have been missing out on until now
Integrative thinking: How you approach a complicated problem determines the success of your solution
How curiosity—surprisingly—can become your competitive advantage

Refining your strategy

Identify your “dominant strategy” and how to fully capitalize on it
How to target the best opportunities for short- and long-term growth
Use your influence to inspire a positive company-wide mindset of success
The organizational performance scorecard—your tool for letting everyone know how they’re doing at all times

Creating an adaptive culture

The incredible benefits of an adaptive organizational culture—and how to build one
Confidently lead others through change even when you’re struggling with it yourself
Facilitate an innovative, agile and responsive culture in a company still clinging to old habits
Learn to make change—in technology and economics, at home and across the globe—work for you

Communicating to gain trust and respect

Understand why people buy into ideas—and why they don’t—so you can convince others to follow your vision
Advanced presentation techniques used by today’s most successful professional speakers
The classic principles of persuasion … how and when to use them to win over anyone, from your board to the media
How to lead engaging, participative and productive meetings and discussions

Managing organizational risk

Understand what risk management really is
Identify your organization’s risks—and risk tolerance
Avoid missed opportunities that come with business plan misalignment
Perform a true and honest cost-benefit analysis
Break through red tape and move forward … as only a true leader can

Thinking clearly and making strong decisions

Emotional intelligence in the corner office: How to fulfill the emotional requirements of executive decision making
Proven decision-making models and how leaders use them as they grow and evolve
Dynamic decision making: Integrating facts, experience and intuition
Red flags that tell you when it’s time to call in an expert

Using tough-minded leadership to grow your bottom line

Key indicators in budgets and financial statements that will tell you when tough management action is necessary
Identify your critical measures of financial and operational performance and how to use them
Tough-minded financial leadership: Be realistic, objective and courageous when you need to
4 things tough-minded leaders do differently

Developing your most valued asset—your people

Human Capital Development (HCD): What it is and why it’s important to your strategic plan and future profitability and growth
Measuring the effectiveness of your HCD program
Spotting top talent and bringing them into the fold for a winning team
How to give your team direction, trust them to follow through and then let go

Engaging, motivating and retaining employees

Surprising new data about retention and engagement and what it means in your organization
Your biggest opportunities to reduce turnover and increase innovation and productivity
Understand the pivotal factors that play into motivating, engaging and retaining employees
Assess the ROI of employee training and professional development … and untapped opportunities for your company to grow
Strategic alliances: Why they are critical to your success and tips for building, guiding and changing them as circumstances change

Understanding and Managing the Four Generations Training

Training Understanding and Managing the Four Generations

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Fundamental value differences exist between employees of different generations and it’s important to understand the mindsets of the different generations, and how each group sees the workplace. This training course can help managers understand the characteristics and values of the four generations in today’s workplace. What motivates them? How do you resolve clashes that occur between them? Which leadership style works best with each generation? Get answers to these questions along with realistic management strategies that will help ensure all employees get along and thrive together.

In Understanding and Managing the Four Generations, participants will learn…

The major factors that influenced each generation
How it can hurt the company’s bottom line when the generations don’t get along
The learning preferences of each generation
Which leadership styles work best with each generation

Who will benefit from this training

Directors
Managers
Supervisors
Team leaders

TRAINING AGENDA

Understanding the 4 generations

The major factors that influenced each generation
Characteristics and core values of the 4 generations in the workforce today
How the generations perceive each other
What motivates each generation
Why it’s important to meet the needs of each of the 4 generations

Managing generational conflict and communication

Understand the typical on-the-job clashes that can occur between the generations
How it can hurt the company’s bottom line when the generations don’t get along
Resolving conflict between the generations
Communication between generations
Why communication is one of the key elements of cross-generational management

Generational learning

Basic principles of adult learning
How different generations can learn from each other and the unique knowledge that each brings to the table
The learning preferences of each generation
What motivates each generation to learn
How to coach and mentor to match an employee’s generational attitude

Leading a cross-generational workforce

Why the one-size-fits-all management style needs to be tossed out the window
The 6 keys of cross-generational management
Why trust is an important factor in cross-generational management
Which leadership styles work best with each generation
Building a cross-generational team that gets results

The Manager as Leader Training

The Manager as Leader Training

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Dalam lingkungan bisnis saat ini, manajer harus mengembangkan keterampilan yang lebih besar untuk memenuhi tuntutan peningkatan situasi yang kian hari terus berubah. pelatihan ini memberikan informasi, pengembangan keterampilan dan alat yang diperlukan untuk membantu manajer dalam memenuhi tantangan kepemimpinan, manajemen diri dan mengelola kinerja karyawan.

In The Manager as Leader, participants will learn…

How to distinguish the key differences between management and leadership
Techniques to manage conflict between co-workers and subordinates
Effective communication skills for leadership
Generational leadership and cross-functional management
How to identify the characteristics of a good decision maker
How to create a motivating environment
Action steps to overcome obstacles that affect the achievement of goals

Who will benefit from this training

All levels of management and leadership

TRAINING AGENDA

Session 1: Introduction to Leadership

Identify strengths and areas for development as a manager and leader
Assess personality tendencies

Session 2: Transitioning From Technical Expert to Manager

Explore the key differences between a technical expert and a manager
Distinguish the relationship between change and loss
Understanding the Manager’s Skill Matrix

Session 3: The Manager as a Confident, Trusted Leader

Recognize qualities of leadership
Apply leadership responsibility
Describe the differences between a manager and a leader

Session 4: Leadership Communications

Apply communication skills
Learn the fundamentals of persuasion
Understand how to effectively frame meetings

Session 5: Creating a Motivating Environment

Describe what motivates the “whole” person
Describe what motivates a team
Identify techniques to create a motivational environment

Session 6: Conflict Resolution and Performance Management

List causes of conflict in the workplace
Use techniques to manage conflict between co-workers
Plan how to critique job performance

Session 7: Cross-functional Management

List the direct and indirect costs of interdepartmental conflict
Choose effective interdepartmental communication channels
Describe actionable ideas that can lead to collaborative teams

Session 8: Generational Leadership

List influences and characteristics of each generation
Describe the causes of generational conflict
Understand generational learning styles

Session 9: Strategic Problem Solving and Decision Making

Describe the expectations of a good decision maker
Practice using the standard model
Demonstrate principle-based decisions

Session 10: Managing and Developing Through Goal Setting

Understand the fundamentals of goal setting
Provide exceptional feedback when coaching employees
Practice techniques to ensure employees achieve success

Session 11: Leadership Adaptability

Identify the challenges of implementing tough changes
Recognize 4 phases of reaction to change
Discuss the mindset of adaptable leaders
Practice asking questions at each phase of implementing a tough change
Communicate changes in a strategic way
Demonstrate leadership support during change

Session 12: Individual Development Planning

Identify effective personal goals and objectives that create success
Create links from personal goals to organizational goals
How to measure goal success

The 10 Steps to Leadership Excellence Training

The 10 Steps to Leadership Excellence Training

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

A good leader is the lifeblood of any organization. To be a successful leader in today’s organizations, employees have to do more than just “lead.” Leaders have to be creative, innovative and passionate in order to inspire teams to pull together, solve problems creatively and achieve amazing increases in productivity. SkillPath Corporate Strategies understands the crucial role that leaders play in an organization. We know what it means to employees, stockholders and customers to have firm faith in those who lead the way. The 10 Steps to Leadership Excellence training is a multifaceted 10-step program that addresses every component of a strong leader and will give employees the skills necessary to establish work environments where inspiration, creativity and people flourish.

This two-day leadership training experience is sure to inspire, challenge, reward and ignite leaders to consistently outperform themselves, contribute in new and profitable ways and improve your company’s bottom line.

In The 10 Steps to Leadership Excellence, participants will learn…

Characteristics and strategies of a successful and effective leader
How to gain a leader’s confidence to command groups, large or small
Effective leadership styles and how they can be used to guide employees
How to inspire teams to achieve true greatness—personally, professionally and as an organization

Who will benefit from this training

Directors
Managers
Supervisors
Team leaders
Aspiring and soon-to-be promoted leaders
Anyone in a leadership role who wants to gain confidence and improve their leadership skills

TRAINING AGENDA

How to be an effective leader

What determines a great leader?
How to develop a leader’s personality
How to distinguish between management and leadership
6 characteristics that strong leaders show through their thoughts and actions
Understand the vital link between credibility, leadership and ethics

Defining leadership styles

Understand leadership styles and how they can be used to guide others
Discover personal leadership styles
The keys to learning effective leadership approaches
Proven ways to determine and measure the needed level of authority and control

Discover how to match leadership styles to employees and challenges

Find out if participative leadership and a team approach fit the organization’s situation
5 points to remember when matching leadership styles to various operational scenarios
Understand when to pull the reins in and drive the team
Use a flex style to flow through situation-specific leadership challenges

Learn the successful leader’s approach to creative thinking and planning

Consider details without letting them block the big picture
Understand risk and how to think about it as a leader
How to stay open to new possibilities
How to find sound solutions instead of the “perfect idea”

Decision-making skills for effective leaders

How to use intuition as an internal communications resource
Avoid the hazards of decision making under employee or stockholder pressure
Profit from imagination and brainstorming
Confidently evaluate alternatives without getting stuck in “analysis paralysis”

How to build a successful team

How to sidestep the failings that trip up many coaches
Evaluation of coaching skills
10 master coaching skills that draw team members together and build spirit
How to coach when faced with disaster
How to lead when teams are overworked, overstressed and overloaded

Gain greatness through empowerment

How to convince teams that they have the personalities and the power to succeed
How to plant that important profitability mindset in a team
How to empower through delegation
Give team members room to work without losing leadership control
Provide feedback that enables team members to see and overcome their shortcomings quickly
How to help employees work through inevitable change
Present change as the positive force

Get a grip on the latest performance management tools

How to develop individuals and reach goals
Where poor employee performance comes from
How to keep friendship from blocking leadership
How to get better results by dropping traditional performance reviews

Manage the motivators that equal great performance

10 ways to tap employee motivation that will dramatically improve performance
Understand the personality-performance connection and productivity levels will soar
Why “constructive” criticism may be the most destructive communication
How to foster accountability, competence and results throughout
Why and how to demonstrate approval

Minimize and solve employee performance problems early

Poor employee performance rarely comes without warning
What’s really standing in the way of handling performance problems?
How to keep communicating when an employee becomes emotional or defensive
Switch from punitive to corrective leadership to make the biggest impact
Discipline as a way to substitute productivity for problem behavior
How to know when to terminate and why sometimes it’s the best option

Take the Lead training program

Take the Lead training program

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

This extensive training program provides 11 sessions to train and develop leaders for current and future leadership challenges. This program is high-impact training, and each module is highly interactive with an emphasis on discussion and real-world applications. Contact an account manager today to determine which sessions are appropriate to meet the needs of your organization.

Our Take the Lead training program has proven to help organizations:

Learn about conceptual leadership frameworks and how they drive and guide a leader’s behavior
Identify hidden dangers to the organization and develop effective responses
Develop high-impact communication techniques to inform, persuade and build consensus
Formulate effective leadership strategies, execute strategic plans and make effective decisions consistently
Retain and engage employees by creating the right work environments and building trust
Create adaptable cultures that allow employees to thrive and grow

Who will benefit from this training

Senior leaders

TRAINING AGENDA

Developing a leadership framework

Assess the main differences between leadership and management and why they’re important
Discuss the key elements of leadership—strategy, communication, decision making, culture, human capital and innovation
Explore the principles, values and attitudes that support an effective leadership framework
See how the elements of a leadership framework interact to become an internal compass

Effective leadership strategy

Create an effective plan by studying customers, market share and the organization
Create a clear, easy-to-understand strategy summary that all stakeholders will remember
Identify unseen risks and opportunities and work through potential responses to deal with them
Develop a process to ensure that strategy is communicated effectively at all levels

Executing a strategic plan

Learn why organizations fail to execute their strategic plans well
See how ineffective strategy execution impacts the organization in both the short and long term
Understand what the strategic plan really means to employees
Develop detailed plans for effective execution of strategy

Communicating as a leader

Develop the savvy and skills necessary to ensure each group of employees receives the information they need, when they need it
Learn how to persuade others effectively by telling them “what’s in it for them” in all communications
Apply effective verbal presentation and writing techniques that gain attention and positive responses
Explore the best ways to build trust and appeal to people’s aspirations, ideals and pride

How leaders create an adaptive organizational culture

Discuss how the key elements of organizational culture interact to create a unique business style
Analyze the culture of an organization
Explore the benefits and challenges of modifying a business culture
Learn how to avoid the pitfalls that cause many cultural initiatives to fail

Effective decision making

Learn about unconscious thinking traps and how to avoid them
Create a personalized decision-making checklist to ensure all critical factors are considered
Combine an evidence-based approach with personal experience to arrive at good decisions
Learn how to avoid the most common decision-making pitfalls and consequences

Tough-minded leadership

Learn the critical factors of financial performance that compel leadership action
Work through the key performance indicators for each department and the organization
Develop effective plans to carry out actions that are unpopular but necessary
Gain the skills necessary to communicate strategically so all affected parties receive the information they need

Retaining and engaging employees

Learn why talent retention and engagement are among the top requirements for sustainable, profitable organizational growth
Understand the factors in a work environment that attract employees and those that spur them to leave
Develop a greater level of trust with employees throughout the organization
Create a long-term strategy for increasing employee retention and engagement

Leading a team of high performers

List important criteria to use in identifying high-performing team members
Learn how to manage high performers to yield consistent, superior results
Work through the challenges of managing teams with multiple high performers
Understand how to deal effectively with high performers with strong egos

Collaborating and building alliances

Learn what department silos are and how and why they develop
Work through interdepartmental conflicts and build greater trust and collaboration
Develop guidelines for more effective interdepartmental communication
Learn what internal networking is and how it supports alliance building with other departments

Human capital development

Learn why HCD is a critical element in the organization’s future profitability and growth
Assess the organization’s strengths and weaknesses in its HCD strategy and programs
Develop on-target methods for measuring your HCD program’s effectiveness
Ensure that HCD is integrated into the organization’s strategic plan

Strategic Performance Management training

Strategic Performance Management training

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Successful performance management calls for clear and achievable expectations. It demands that managers understand the tasks as well as the abilities of those who will tackle them. As a strong manager or supervisor, performance must be measured, reviewed and adjusted in ways that work for the organization and for the employee.

Our Strategic Performance Management course provides practical, real-world training that delivers proven skills for achieving results and managing daily employee performance. Performance management is about planning performance, diagnosing the causes of problems, communicating frequently, reinforcing good behavior—and creating a work environment where employees can improve and succeed.

Strategic Performance Management training is proven to help organizations:

Properly document employee performance
Learn critical techniques for identifying the root causes of poor performance
Improve employee performance
Develop SMART goals
Motivate employees to achieve their maximum performance potential

Who will benefit from this training

Current and prospective managers and supervisors
Employees on a management fast track
Assistants with supervisory responsibilities
Team leaders
Anyone in charge of people and projects

TRAINING AGENDA

What are fundamentals of performance management?

Why do performance management?
How to avoid the boss vs. buddy conflict for clear management
Why managers sometimes fail to recognize performance problems
5 reasons why managers fail to address performance problems
Why managers often fail when delivering “constructive” criticism
Tips and tactics for documenting employee performance

How to improve employee performance

Overseeing performance evaluations that improve behavior and morale
Strategies for getting to the root causes of poor performance
The 2 key behavior-modification techniques that are successful in turning around unacceptable performance
Easy methods for overcoming tardiness and absenteeism
How to put an end to employee excuses for poor performance
How to discipline employees and set up an improvement plan that allows growth and learning to occur
How to take corrective rather than punitive action for a better long-term payoff
Management-created hurdles that may actually block employees from working harder

How to master the art of setting goals

How to craft goals that employees can aim for and achieve
What SMART goals are and how to develop them
How to overcome the 10 major obstacles that keep teams from effectively setting goals
How to link goals to overall business objectives
Motivate employees with achievable goals
How to get employees to buy into the company’s goals
How to ask for, receive and get feedback
The top 10 ways to harness inborn worker motivation to accomplish organizational goals and produce quality work

Proven strategies to motivate and inspire employees

Using praise effectively and why it’s important
One eye-opening reason to practice favoritism
Overcome the myth of motivation by remembering these 2 key points
The successful leader’s way to encourage competence, accountability and results
To develop productive results, develop individual team members
How to motivate employees to go the extra mile for the team
The personality-performance connection and what it means to productivity
How to find out what team members need, want and expect from managers

Setting Successful Employee Goals Training

Setting Successful Employee Goals

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Knowing how to set reasonable, measurable and attainable goals is a major step toward success—for individuals as well as teams. Setting goals is not like making New Year’s resolutions—writing down some quick thoughts on a piece of paper and then quickly forgetting them. Setting goals involves thought, consideration and an understanding of how to make goals pertinent, attainable and measurable.

Since many business projects are carried out by teams, the success of a company can often depend on the success of its teams. It is vitally important that teams establish goals to enable their members to work toward team goals and achieve success.

In Setting Successful Employee Goals, participants will learn…

How to write effective, measurable and attainable goals
How to develop SMART goals
How to determine effective goals
How to help teams develop successful goals

Who will benefit from this training

Prospective and current managers
Directors
Supervisors
Team leaders
Executives
Any employee who has the responsibility for setting goals for other employees

TRAINING AGENDA

Fundaments of goal setting

Why goals should be set
The differences between goals and objectives
How employee attitudes affect the goals set for them
Why goals are personal and shouldn’t be made public
Set performance, not outcome
Set realistic and measurable goals
Goal setting—powerful written goals in 7 easy steps!
What SMART goals are and how to develop them

Important goal-setting considerations

Setting goals too low
Setting goals at the right level
Questions to ask yourself when thinking through goals
Where goal setting can go wrong
Why most people will never reach their goals
Are your employees’ goals holding them back?
Are employee goals in line with company values?
Goals and creativity

Setting and reaching goals as a team

Team goals are an important component of everyone’s success
A 6-step action plan for turning priorities into measurable and attainable goals
Overcoming the 10 major obstacles that keep teams from effectively setting goals
How to craft goals that workers can aim for and achieve
How to link goals to overall business objectives
Use achievable goals that bring about vision to motivate employees
Getting your employees to buy into the organization’s goals
The top 10 ways to harness inborn worker motivation to accomplish organizational goals

How to ensure employees reach their goals

10 steps to achieving goals
Measuring goal success
Success questions
Success stimulants
Success creed
Review employee goals

Training Mentoring Skills for Leaders

Mentoring Skills for Leaders Training

17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Some might say great leaders are born leaders, but the majority of leaders have worked hard to learn the leadership skills that truly empower them. One of the most effective methods of developing leadership skills is through a successful mentoring program. During this empowering training course, your organization will learn the value of mentoring and how it can strengthen leaders. When a mentoring program is implemented, it needs to be done effectively. This enlightening program will provide the insight and tools to create and/or enhance your organization’s mentoring program.

In Mentoring Skills for Leaders, participants will learn…

What a mentor is and the differences between coaching and mentoring
What to offer as a mentor
How to set expectations and boundaries for a mentoring program
How to correctly match mentors with mentees
The most common reasons mentoring programs fail and how to fix them
How to build a successful mentoring program

Who will benefit from this training

Organizations looking for the tools and knowledge to create and maintain a successful mentoring program.
If your organization already has a mentoring program, this training course will teach you how to improve it.
If your organization is just developing a mentoring program, you’ll discover the tools necessary to create an effective one.

TRAINING AGENDA

What is Mentoring?

What mentoring should and shouldn’t be
Understanding the 2 different types of mentoring
The difference between coaching and mentoring
Why a company should support a mentoring program
6 common reasons why mentoring fails
The role diversity should play in a mentoring program
Why it’s vitally important to set expectations and boundaries for a mentoring program
The 10 most important expectations and boundaries
Why even mentors need mentors

The Mentor

The characteristics of excellent mentors
The benefits and risks of being a mentor
Discovering what can be offered as a mentor
How to create a vision for mentoring relationships

Managing mentoring problems

Special considerations when mentoring from afar
The 5 top factors that can lead to the decline or premature closure of the mentor relationship
The 5 stages of a mentor relationship
How to fix a damaged mentor relationship
The 4 keys of closure
The 5 steps to giving meaningful criticism
Why hearing and listening aren’t the same

How to build a mentoring program

The 6 most important things a mentee should be willing to do in order to make the mentoring relationship work
How to properly match up mentors with mentees
Understanding what a mentee needs in a mentoring relationship
How to identify possible mentor candidates
How to properly evaluate a mentoring program
Understanding organizational culture and how it can be passed on to new generations via a mentoring program
The 10 key steps to successful mentoring

Managing Virtual and Remote Teams Training

Managing Virtual and Remote Teams Training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Thanks to technology and globalization, more and more organizations have teams dispersed across multiple locations—nationally, internationally and globally. The key to managing remote workers is for leaders to adjust management styles and approaches. This training course is proven to provide practical skills to lead remote employees, virtual teams and mobilized work forces like never before. Leaders will learn techniques and methods to effectively motivate and manage virtual and remote teams with success.

In Managing Virtual and Remote Teams, participants will learn…

How to manage remote and virtual employees and teams
The essential fundamentals and cutting-edge strategies for capitalizing on this powerful, focused and productive group
How to avoid the headaches that trip up most remote-based teams
The latest on connectivity—from daily e-mail to networking and team teleconferences
How to maintain communication skills and rhythm with virtual teams
Tools for performance management and remote teams
Legal, compliance and accounting issues related to managing remote and virtual teams

Who will benefit from this training

Directors
Managers
Supervisors

TRAINING AGENDA

How to manage remote employees

19 advantages delivered by SOHO and other off-site work teams
How to decide which form of telework is right for your company
The element of trust: What it takes to create it and strengthen it
Exactly what it takes to plan, propose and launch a new telework program

How to combine on-site and off-site management styles

How to be a successful off-site employee manager
How to identify potential teleworkers and weed out who’s not
How to share power and purpose through accountability programs

Tracking the progress and performance of remote teams

The 4 pillars of telework performance
Trouble telltales … what to look for to resolve employee problems early
Agreeing on success measurements as a condition of off-site work arrangements
How to conduct a program review for overall team performance

Legal, compliance and accounting issues

Fair employment practices and remote workers’ status
Liability and off-site employees
OSHA requirements and an off-site employee’s home office
Safety considerations for home offices and how to recommend them

Coaching and supporting team members remotely

What makes coaching from a distance different from normal manager roles
How to create teamwork among remote employees
Asking instead of reprimanding to get remote workers involved in the solution and improvement process
5 factors for a high-quality, virtual team launch

Where the work gets done and how to get it there

The SOHO as a low-cost, high-return telework option
Determining the kinds of work and where it takes place
The truly mobile worker and what that footloose status means to a manager
Top telework options and the technology to match

How to get and stay connected with teleworkers

Network news and views and LAN, WAN, VPN and FTP considerations
Matching tech options with the specific needs of employees
How teleworkers can get the most from e-mail and voice mail
Wireless telecommuting, now and in the future: Digital, PCs, satellite, mobile phones and PDAs

Close security for your widespread telework operations

4 options needed for LAN security
Lock-and-key for teleworkers’ computers
Alternative technologies for company security
How to keep remote computers virus-free

Technical assistance to keep work flowing

How to make the bridge between teleworkers and the company’s IT resources
Technical assistance from the Web
How to help them deal with downtime

Top tips for remote employee training

Meeting the teleworker’s technological requirements
Tactics for using the Web to deliver training to the field
Training expectations from your remote workers
Educational options for a scattered workforce

How to view the job from a teleworker’s perspective

Recognizing individuals and allowing them freedom to shape their jobs to fit themselves
Trust from their perspectives
Teleworkers are good for the company and they know it
Successful strategies for leading the super self-directed

Proven ways to keep your teleworkers in the loop

How to make meetings one of your strongest operational allies
Encouraging communication responsibility in your teleworkers
Teaming up … partnering to keep on- and off-site players connected

Maintaining communication skills and rhythm

Listening, absorbing content and reading between the lines
How to communicate effectively using e-mail
How to determine the need and set the schedule for face-to-face meetings
Feedback … what teleworkers need and how to give it most constructively

Manager’s guide to remote relationship skills

Caring for and feeding remote relationships
Pros and cons of visiting a teleworker’s home office
Office politics, office gossip and what they mean to teleworkers

Conferencing and other group meeting options

Teleconferencing do’s and don’ts
Using Web conferencing and whiteboard technology
Videoconferencing: What it takes to make it a reality
How to modify in-person meeting styles to the virtual meeting format

Managing Through the Tough Times Training

Managing Through the Tough Times Training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

In this training program, managers learn best-practice skills and strategies of companies who are succeeding during tough times. They will learn how to plan, focus, motivate, adapt and lead their teams to be efficient and effective today, and how to transition those same skills and strategies into the workplace of a healthy economy. Your organization will be well positioned to move ahead of your competitors who are still “just holding on.”

In Managing Through the Tough Times, participants will learn…

How to successfully lead a department or team through times of change and economic uncertainty
How to motivate employees to see this challenge as an opportunity for success
Techniques to get and keep control of projects, competing priorities and critical deadlines so the important work gets done
How to lead from strength so employees will know how to follow

Who will benefit from this training

Directors
Supervisors
Managers
Team Leaders

TRAINING AGENDA

Embracing change

Understanding and managing change are key factors for success in tough times
How to understand and handle the employee resistance that comes with change
Learn best-practice leadership skills for managing change in good and tough times
Understand and use the positive aspects of change
Foster a positive and supportive environment that motivates your team now, and lasts when the good times return
Learn why employee engagement is always important
How to keep the lines of communication open and squash the change rumor mill
Techniques for developing a team of high performers who thrive
How to deliver negative news diplomatically and professionally

Doing more with less

Eliminate the factors that lead to bad decisions and workplace paralysis
Avoid the biggest mistakes managers make in a “do more with less” environment
Learn a best-practice Priority Planning Model to pinpoint the things that MUST get done
How to get employees right back on track if they slip into unproductive habits
Use proven techniques to be more productive despite an endless workload
How to handle interruptions that keep managers from getting work done
A system to eliminate procrastination
Effective time management tips to lighten the load, get more done and reduce stress
How to communicate the importance of “give and take” assignments in today’s world
Eliminate anxiety and stress which hampers productivity

Motivation, innovation and creativity

Techniques to gain a new, creative and energized perspective
How to keep employees positively engaged in tough times
Creatively motivate and support employees
How to keep morale high when faced with difficult changes
How to balance compassion with logic in the face of change
How to squash the “negativity bug” to keep it from spreading
Show your team how to create and maintain their value to your organization
How to emerge from hard times with a positive perspective and renewed skills
Simple techniques to show employees they are valued
Creative rewards that mean more than they cost
Demonstrate how a positive work ethic benefits everyone

Excel at Managing and Supervising Employees Training

Training Excel at Managing and Supervising Employees
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

In order for managers and supervisors to succeed in their expanding role, they must understand how times are changing within the professional business world and managing employees. It requires a continuous effort to seek out the freshest ideas, latest strategies and cutting-edge techniques. How to Excel at Managing and Supervising Employees will provide the most up-to-the-minute information and exciting discoveries available on how to manage change, motivate, discipline, delegate, inspire, problem solve … all the critical skills a supervisor needs to succeed.

In How to Excel at Managing and Supervising Employees, participants will learn…

Understand changes in the business world and how they impact the management of employees
Speak, write, and communicate more effectively
Make the skills of today’s best supervisors second nature
Deal quickly and professionally with every performance problem
Provide criticism in a way that creates positive behavior—not resentment among employees
Inspire, guide and coach creatively and effectively

OUTLINE MATERI

Leadership skills training

Leadership styles
Firsthand advice on becoming a role model
Giving direction, not orders so others jump into action
Moving from the details to the big picture—a leadership must
How to delegate and get more done
Boss vs. buddy
What great leaders do to get people to follow
Use the power of assertiveness to open lines of communication

Successfully supervising employees

Avoid the 5 things that can derail even experienced supervisors
Telecommuting, job sharing, flextime
How to communicate the benefits of technology
How to close the generation gap
Leaders trapped in a boss’s mentality
How to become a champion of diversity

How to inspire, guide and lead employees

Steps to conducting performance evaluations that improve behavior and morale
How to get the most out of employees
Why supervisors often fail when giving criticism
Understanding personality and performance
The hidden reasons behind why employees do what they do—performance problems solved!
How bosses can discourage employees from working harder
Discover what employees need and expect from you

Manage unwanted behaviors and attitudes

Dealing appropriately with drugs, alcohol and other sticky personnel issues
Six ways to get problem employees to change
Stop butting heads with challenging employees
Transforming “can’t do” attitudes to “can do”
Lighting a fire under the employee who’s nice—but lazy
Understanding the changing rules of managing employees
Zap negativity … before it spreads out of control

Leading creatively

How to make new ideas part of every employee’s job description
Stuck on a stubborn problem? Innovative ways to find a quick solution
Does your work environment encourage—or squelch—innovation?
How to fit “dream space” into an employee’s workday
How think in new and profitable ways
Beyond the suggestion box—idea-generating tactics that work like magic

Communicate like a leader

Business writing tips to ensure effective communication
Become aware of credibility-robbing speech habits—and eliminate them
How to communicate in difficult situations
How to listen and connect with employees
Communication traits employees look for and admire in a leader
Giving effective feedback as a leader

Recruit, hire and develop great employees

The secrets to hiring great employees
Interviewing strategies for avoiding bad hires that cost time and money
Inside the exit interview: The real reasons why employees move on
The pros and cons of making counteroffers when employees resign
Recruiting and hiring the best—an expertise supervisors can and must develop

Coach employees through change and transition

Positive ways to present change to employees
How to handle employee resistance to change
Poorly managed organizational change
Effective techniques for helping employees see opportunities
7 hard facts about how employees really feel about change

Essential supervisory skills

How to define and organize priorities and accomplish more
How to address employees who surf the Web
Self-management habits for supervisors
How to maximize the Internet as a supervisory resource
Managing deadlines, time, projects and priorities

Plan your professional future

Smart tips for attracting favorable attention from higher-ups
What drives today’s most successful supervisors?
Questions all supervisors should ask themselves
Get and stay motivated on the road to supervisory success

Who will benefit from this training

Newly promoted managers or supervisors
Experienced managers and supervisors looking for new insights and perspectives
Anyone who thinks “there might be a better way” to deal with today’s changing workplace issues

Training Effectively Manage Multiple Locations

Training Effectively Manage Multiple Locations
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Managing people is tough enough, but headaches can quickly double when employees work at other locations. While off-site locations can provide unparalleled benefits to organizations, they often present new and unfamiliar challenges to managers who are not prepared for the realities of getting things done at a distance. After this training course, managers will gain the critical know-how for realizing their full potential as managers and leaders in one of the most challenging situations they could find themselves in—managing multiple locations!

In How to Effectively Manage Multiple Locations, participants will learn…

Keep everyone on the same page and avoid communication breakdowns with easy-to-implement information systems
Boost morale by helping employees at other locations feel like part of the gang
Minimize tension between off-site workers and “corporate”
Find opportunities to give feedback to employees they rarely see
Handle turf wars, hurt feelings, lack of trust and communication breakdowns

OUTLINE MATERI

Understand the unique roles and responsibilities of an off-site manager

Why some long-distance managers fail
The vast difference between “eyeball management” and “results management”
The 5 fastest ways to sabotage success
Responsibilities of a multisite manager
How to know what’s going on without being guilty of micromanaging
The best way to “control” an off-site office
A traditional and commonly used management technique that can torpedo effectiveness
4 habits all great off-site managers share
Building trust, the best weapon for gaining employee loyalty

Create an environment for employees to succeed

The power of well-defined procedures and how to strengthen them
Specific questions to ask off-site teams that will explain how things are really going
How to tweak existing systems and processes to better support off-site teams
What many off-site managers discover when they change their reward systems
Adjusting the flow of paper and projects to avoid unnecessary slowdowns
Understanding and using communication technology
A strategy for tracking work flow that works like a charm

Solve the hottest issues distance managers face

How to tune into “background noise” that suggests a problem is brewing
One of the most common barriers to an off-site team’s success—remove it!
Where breakdowns typically occur in project management and how to guard against them
Taking on responsibility for someone else’s team? Be sure to have this discussion first
How distance managers build genuine, lasting relationships with employees
An emergency occurs; do your employees know what to do?

Stay connected with people and be a catalyst for cooperation

The few times when a face-to-face meeting is not just better—but essential
Top reasons why off-site employees feel left out—and what to do about them
Giving feedback from afar—a new twist on a powerful motivating tool
Hiding behind e-mail when picking up the phone is better
Surprise visits
How to avoid confusion and misunderstandings by setting up communication guidelines
How to keep people from tuning out during “virtual meetings”
How e-mail can be a 2-edged sword if it’s not handled right
Inundated with paper? How to prevent and overcome the information overload
How meetings with off-site teams should be conducted

Build self-reliant, reliable and cohesive teams

Handling the most complicated off-site situation of all—problem performance
Enforcing unpopular policies and smoothing ruffled feathers
How the definition of “performance measurement” changes when managing remotely
A simple principle that will help stop even the longest-running feuds between sites
What to do when an off-site team is struggling
When and how to intervene when teams don’t pull together
The unexpected things that motivate off-site employees
A manager’s role in solving problems remotely

Redefine approaches to managing and motivating employees

How to respond when employees take potshots at “corporate”
What bigger, underlying problem to look for when employees hide mistakes
No more quality slips—specific ways to make employees accountable
What off-site employees want (and don’t want) from their managers
Tips for ending employees’ feelings of isolation
Sensitive issues to be aware of when coaching by phone, e-mail and videoconference

Who will benefit from this training

Managers in the thick of managing multiple locations
Those who may be managing an off-site location in the future
Those who’ve just assumed responsibility for an off-site team and not sure where to start or what to do next
Anyone who wants to learn new management skills

Help Employees Thrive While “Doing More With Less Training

Help Employees Thrive While “Doing More With Less Training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

It’s a challenging time for most businesses now. But underperforming or failing isn’t an option. Just getting by isn’t such a great idea either. Research shows that investing in bottom-line learning is a smart business decision because it will improve morale and productivity now, and make employees more effective when the economy recovers.

In practical terms “doing more with less” means that many people in your organization may find themselves overwhelmed. Yet, more than ever, you depend on these employees. They are vital to your current and future success. Training gives them the tools they need, not just to survive, but to thrive. The payoff to training your employees now is that their energy stays high, their morale remains strong, productivity stays up, and when the turnaround comes (and it will), your organization will be ready while your competition tries to get back on track.

In Help Employees Thrive While “Doing More With Less,” participants will learn…

How to stay positive, focused and effective while navigating the uncertainties of inevitable change
Proven techniques to be more productive despite an endless workload
How to control projects, competing priorities and critical deadlines even when the pressure is on
To develop the skills to stay self-motivated and keep morale high
How to transfer business skills learned in “hard times” and use them in “good times”

OUTLINE MATERI

Embracing change

How to understand and handle the resistance that comes with change
The techniques successful people use to work effectively when everything is changing around them
Eliminate the fear, anger, anxiety and other unpleasant side effects of uncertainty
Use the positive aspects of change for personal growth and success
Use the “best practices” of companies who have made constant change manageable
Understand what the new “work equation” means and how it can be used to succeed now and in the future
Identify the stages of change and use how to use them for personal and professional benefit
Develop a personal “formula” for dealing with the changes
Make the term “change is constant” guide future growth and development

Doing more with less

How to avoid the biggest mistakes employees make in a “do more with less” environment
Learn the “art of prioritization” to get the right jobs done right now
Eliminate the factors that lead to bad decisions and workplace paralysis
Identify the triggers of procrastination and use a proven plan to eliminate this bad habit
How to take control of daily tasks and changing job responsibilities
Use effective time management tips to lighten the load
Listening—the skill that eliminates mistakes, misunderstandings and extra work
Use Parkinson’s Law to focus on getting things done, rather than on “work”
How not to overspend time on tasks
The keys to working together when business styles clash
Learn the art of stress-free productivity
An easy organizing strategy to save time, improve efficiency and get more done

Motivation to love a job

Why engagement during tough times is important
Techniques to have a new, creative and energized perspective
How to stay motivated and support team members
How to create a “To-Do” list for taking responsibility
How to keep morale high when faced with difficult changes
How to avoid catching the “negativity bug” and how to keep it from spreading
How to create and maintain value within an organization
How to emerge from hard times with a positive perspective and renewed skills

Who will benefit from this training

Directors
Managers
Supervisors
Team leaders

Executive Core Qualifications (ECQs) Training

Executive Core Qualifications (ECQs) Training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Executive Core Qualifications (ECQs) define the competencies needed to develop a federal corporate culture that drives results, serves customers and builds successful teams and coalitions within and outside the organization. ECQs are required for entry to the Senior Executive Service (SES) and are used by many departments and agencies in selection, performance management and leadership development for management and executive positions. The five ECQ performance areas include the following.

In Executive Core Qualifications, participants will learn…

How to question conventional methods, encourage new ideas and implement new processes and programs
How to foster team commitment, spirit, pride and trust and facilitate cooperation to accomplish team goals
How to deliver high-quality products and services and anticipate the needs of internal and external customers
How to develop a high-performance workforce through effective recruiting and performance management
And much more!

OUTLINE MATERI
Leading change

Question conventional methods, encourage new ideas and implement new processes and programs
Examine new information and personally adapt to changing conditions or unexpected obstacles
Deal with pressure, adversity and setbacks and remain optimistic and persistent
Develop long-term goals, objectives and priorities and capitalize on opportunities when they appear

Leading people

Foster team commitment, spirit, pride and trust and facilitate cooperation to accomplish team goals
Encourage differences of opinion yet prevent confrontation by resolving conflicts constructively
Support an inclusive workplace in which differences are valued and leveraged effectively
Develop the knowledge and skills of team members through formal and informal training

Results driven

Deliver high-quality products and services and anticipate the needs of internal and external customers
Conduct thorough analysis of problems, generate alternatives and make effective recommendations
Make effective and timely decisions that consider the long-term impacts on people and operations
Identify new opportunities, develop new products and services and make improvements in current ones

Business acumen

Demonstrate understanding of budgeting, procurement, contracting and monitoring expenditures
Develop a high-performance workforce through effective recruiting and performance management
Use organizational technology effectively and ensure access to and security of technology systems

Building coalitions

Develop networks, build alliances and collaborate across boundaries to build strategic relationships
Identify internal and external politics that impact the organization and balance them with organizational reality to determine appropriate management action
Build cooperation and consensus through effective persuasion and negotiation

Excelling as a Manager or Supervisor Training

Excelling as a Manager or Supervisor Training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

This intensive training focuses on the unique challenges managers and supervisors face every day. Training managers to successfully manage time and projects, improve employee enthusiasm, effectively communicate and deal with difficult situations and conflict will help them excel in their position and reach their full potential. This training course will develop and grow your organization’s managers and supervisors while preparing them to be true leaders who command respect, commitment and credibility.

In Excelling as a Manager or Supervisor, participants will learn…

Actions managers can take to establish authority, boost credibility and earn respect
How leaders gain the commitment and cooperation of workers
How to manage up the ladder—tips for communicating with bosses and other executives
How to conduct a fair and constructive performance evaluation
Common management mistakes to avoid
Essential ingredients to management
How to delegate naturally
Identifying and solving problems creatively
How to handle unacceptable employee behavior and conflict

Who will benefit from this training

First-time and prospective managers and supervisors
New hires with “outside” supervisory experience
Employees on a management fast track
Assistants with supervisory responsibilities
Team leaders
Anyone in charge of people and projects who needs to know how to get results through others

OUTLINE TRAINING

How to excel as a manager or supervisor

Why leadership is an essential ingredient of management

Indispensable everyday management skills

How to improve employee enthusiasm and commitment

How to manage projects and priorities effectively

Professional communication skills that make the difference

Correcting problem behavior and poor employee performance

Controlling conflict in the workplace

How managers and supervisors need to manage themselves

Effective Performance Management training

Effective Performance Management training
17 – 18 Februari 2015, 03 – 04 Maret, 14 – 15 April, 05 – 06, Mei 2015, Juni 2015, Juli 2015 , Agustus 2015, September 2015, Oktober 2015, November 2015, Desember 2015. (Tanggal dan Bulan bisa Request)

Of all the things that challenge managers, trying to get the best performance from each employee, every day, is probably THE toughest challenge to tackle. Annual performance appraisals typically don’t seem to bring about any lasting and desired behavior changes. Our Effective Performance Management training course provides a faster, easier and more effective approach to managing daily employee performance. Performance management is about planning performance, diagnosing the causes of problems, communicating frequently, reinforcing good behavior—and creating a work environment where employees can improve and succeed.

Effective Performance Management training is proven to help organizations:

Focus on performance planning and communication—instead of just an annual appraisal?
Set clear expectations that improve performance and productivity
Communicate with employees regularly and positively
Uncover the hidden reasons why employees fail
Avoid the damage caused by jumping to wrong conclusions regarding employee performance
Utilize effective tools and resources to manage employee performance on a regular basis

Who will benefit from this training

Seasoned managers
First-time supervisors
Team leaders
Anyone in a position that requires managing the performance of employees to achieve company goals

TRAINING AGENDA

What is performance management?

What performance management is—and is not
A snapshot of key management activities
Providing your organization and employees effective performance management
Eliminating “I’m too busy” and other common excuses
The outcomes of focusing on performance planning and communication—instead of the dreaded annual review
The basic components of a performance management system and how to maximize the benefits
How to educate and prepare employees for performance management
How to make performance management work, even if your company is still managing “the old way”
The right set of interpersonal skills will speed managers to success

Clearly define employee job responsibilities and expectations

The awesome power of employee goals that are aligned with company objectives
Avoiding a top reason why employees fail: Not understanding what it is they’re supposed to do
Defining the job—where the performance management process begins
How to set daily, monthly and yearly goals that reveal where—and how much—improvement is needed
Developing standards of performance that will determine if the employee has succeeded
How to ensure employees understand how their contributions make a difference
Accomplishments of an initial performance planning meeting
How to define “success” for an organization and employees

Communicate with employees frequently and constructively

Why communication is so important to employee performance management
Using the many different communication options and formats
How to communicate improvement “advice”
How managers shut out employee feedback without realizing it
5 guidelines for discussing performance problems without blaming, intimidating or interrogating the employee
Where the required annual performance review fits in
The power of having quick, how’s-it-going talks with employees every day … throughout the day
How to conduct interactive group meetings
The pros and cons of written status reports

Reward employees for the right behaviors

Recognize and understand causes of performance failure

Performance management tools to save time and get better results

Creative Problem Solving And Decision Making Analysis

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About the Programme:

Successful organizations recognize that critical thinking and creative solutions significantly enhance one’s leadership capabilities, business results and business potential. This course will develop your skills as a critical thinker and problem solver and recognize and leverage your thinking preferences, as well as those on your team, to find different solutions to everyday problems.

This four-day workshop is challenging from the outset. It is a blend of Trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the participants a range of versatile and effective techniques, backed up by excellent course notes, which form a valuable reference source for the future. This course is ideal for those seeking new answers to old problems, and those in search of first time solutions to major new problems.

Course Objectives:

• To enable participants to analyse a problem so that appropriate problem solving techniques may be applied

• To recognise the importance of dealing with the cause of a problem, rather than just dealing with the effect of a problem

• To learn how to generate alternative solutions, using creative thinking and brainstorming

• To learn the different stages of the decision making process and understand the importance of each stage in ensuring effective decisions are made

• To enable participants to apply problem solving and decision making models to the workplace

What You Will Gain:

• An understanding of different types of problems and how to differentiate between them

• A clear and systematic approach to problem solving and decision making

• A range of proven models to identify the causes, and diagnose the key aspects, of a problem

• An opportunity to examine different ways of approaching a problem and choosing the most appropriate solution

• An opportunity to practise logical problem solving techniques during the training

Program  Contents:

Critical Thinking and Creative Problem Solving Essentials

• Recognizing business reasons for creative problem solving in the workplace

• Defining creativity vs. innovation

• Exploring the thinking process

• Pinpointing problems and their outcomes

• Applying outcome-based thinking

Leveraging Personal Thinking Styles

Analyzing personal preferences

• Dominance drives behavior

• Identifying your own natural brain dominance

• Triune Brain Theory

Assessing your preferred approach to thinking

• Enhancing whole-brain thinking

• Leveraging left- and right-brain dominance

• Recognizing strengths and opportunities

Identifying thinking preferences

• Recognizing others’ preferred thinking styles

• Adapting to others’ thinking styles

• Flexing to opposing styles

Unleashing Your Creativity

The creative environment

• Exploring your own creativity

• Utilizing tools and techniques to become more creative

• Identifying elements that stimulate creativity

• Eliminating barriers to innovation

Group creative thinking

• Brainstorming options

• Challenging assumptions

• Five Monkeys Syndrome

• Avoiding groupthink

The iterative mind

• Unscrambling the iterative mind

• Moving between the left and right brain

• Valuing non-dominant preferences

• Stretching outside your personal style

• Deploying divergent and convergent thinking

Solving Problems Using Analysis and Prioritization Tools

Applying analysis models

• Dissecting the situation

• Decision analysis

• Setting priorities for taking action

• Evaluating problems (people, process and technology)

Systematic approaches to problem solving

• Methods of analysis

• Collecting data and information

• Defining boundaries and constraints

• Deconstructing problems using stair-step techniques

Decision analysis

• Choosing among alternatives

• Establishing objectives

• Assigning weight to objectives in order to make the best decision

• Creating a satisfaction scale to choose between alternatives

Translating Creativity and Analysis into Practical Application

Identifying problems

• Determining the deviation and gap

• Testing probable causes

Avoiding analysis paralysis

• Overcoming the “It won’t work here” mentality

• Analyzing for outcomes, not solutions

Deploying your decision

• Clearly expressing analysis results

• Ensuring organizational benefit

• Guaranteeing maximum buy-in

Putting It All Together

Integrating your solution into the business

• Constructing a blueprint for your action plan

• Reinforcing your newly developed creative thinking skills, Your personal development toolkit

• Educating others with creative tools

• Practicing creative and critical thinking skills continuousl

Training Activities Include:

• Profiling your personal thinking style and the styles of others

• Stimulating creativity through reflection exercises

• Analyzing left- and right-brain characteristics

• Assessing a situation to determine if it is a problem or a decision

• Applying logical methodologies to solve everyday problems

Who Should Attend?

Managers, supervisors, and staff responsible for the development of new ideas and systems, and those involved in problem solving, and making and implementing key decisions. This is an essential course for those who believe that change, and new, improved ways of working, are the way forward for the success of organizations.

Training : Strategy for Managing Hospital Files

Background

Kegiatan Rumah Sakit berhubungan dengan kehidupan dan kesehatan pasien untuk memberikan perawatan medis yang baik, sehingga tergantung pada dokter dan perawat yang terlatih dan fasilitas serta peralatan berkualitas tinggi, dimana dalam memberikan perawatan medis akan tergantung pada pencatatan yang baik, dan akurat serta komprehensif yang up-to-date serta dapat diakses setiap kasusnya oleh pasien, dan tenaga medis yang mungkin tidak mendapatkan pengobatan terbaik atau salah melakukan diagnose, sehingga memiliki konsekuensi serius.

Pengelolaan catatan perawatan juga dapat memastikan administrasi rumah sakit berjalan lancer; seperti tidak dibutuhkan transfer catatan, terjaganya area penyimpanan, dapat dengan mudah, mudah mendapatkan catatan kunci, menghemat waktu dan sumber daya dalam mendapatkan sejarah pasien, serta yang paling penting adalah sebagai bukti pertanggungjawaban rumah sakit atas tindakan yang dilakukan, sumber utama data untuk penelitian medis, laporan statistik dan sistem informasi kesehatan.

Understanding

Medical Record (Rekam Medis) adalah Arsip Kesehatan Pasien yang mengidentifikasi kasus pasien serta berisi informasi mengenai sejarah kasus pasien tertentu dalam bentuk catatan kesehatan serta setiap diagnose pendukung lainnya yang disimpan sebagai informasi lebih lanjut tentang riwayat kesehatan pasien.

Rekam Medis akan membantu bagi para dokter dan tenaga medis lainnya, dalam mempelajari sejarah penyakit yang diderita pasien, sehingga tindakan yang akan dilakukan oleh para dokter dan tenaga medis lainnya akan sesuai dengan indikasi diagnose penyakit pasien.

Overview Program

Strategy Mengelola Arsip Rumah Sakit disusun untuk memberikan prinsip-prinsip umum yang digariskan untuk mengelola informasi pada Public Sector Hospital, dengan inti dari program ini mengelola arsip rumah sakit yang berkaitan dengan pasien yang berisikan tentang; maksud dan tujuan penyelenggaraan arsip rumah sakit, mengelola kasus penyakit pasien, menilai – menyimpan – akses untuk untuk kasus penyakit pasien, tujuan dilakukan pengelolaan, dan pengelolaan catatan rumah sakit lainnya.

Objective

  1. Untuk memperkenalkan konsep manajemen catatan rumah sakit dalam konteks program manajemen catatan rumah sakit

  2. Dapat memberikan penjelasan atas pengelolaan kasus penyakit pasien, termasuk pembahasan pengajuan dan penomoran sistem, pengaturan catatan dan pengelolaan indeks

  3. Dapat menguraikan berbagai catatan rumah sakit lainnya, termasuk sinar-X, spesimen, register pasien, file administrasi dan kebijakan, catatan keuangan dan personil, catatan keperawatan, farmasi catatan dan catatan pendidikan

  4. Dapat memberikan penjelasan proses yang terlibat dengan melakukan penilaian dan hasil penyimpanan serta akses ke catatan tersebut.

  5. Dapat menjelaskan sifat manajemen catatan rumah sakit dalam konteks kinerja catatan rumah sakit

  6. Dapat memahami langkah-langkah yang terlibat dalam pengelolaan kasus penyakit pasien

  7. Dapat memahami prinsip-prinsip di balik pengelolaan catatan rumah sakit lain, seperti sinar-X, spesimen, register pasien, file administrasi dan kebijakan, catatan keuangan dan personil, catatan keperawatan, farmasi catatan dan catatan pendidikan

  8. Dapat menjelaskan proses yang terlibat dengan menilai catatan rumah sakit, memastikan penyimpanan yang memadai dan menyediakan akses.

Outline

  1. Management Structure of a Hospital Records Service

  2. Typical Organisational Structure

  3. Numbering Schemes

  4. Sample File Cover

  5. Sample Summary Sheet

  6. Sample Index Card

  7. Order of Names

  8. Biographical Details

  9. Patient Card

  10. Sample Appointments Grid

  11. Sample Tracer Card

Program Method

  1. Memberikan pemahaman yang mendalam tentang pengertian, manfaat dan fungsi dari pengelolaan arsip Rumah Sakit serta tata cara penyelenggaraan arsip Rumah Sakit, melalui tutor, diskusi dan tanya jawab serta memberikan umpan balik, melalui suatu studi kasus.

  1. Melakukan pelatihan dengan memberikan penugasan kepada individu atau kelompok, dan melakukan penilaian keberhasilan atas pekerjaan yang dilaksanakan oleh individu atau kelompok dengan dipandu oleh fasilitator.

  1. Melakukan diskusi one-to-one antara individu peserta dengan fasilitator, untuk mendapatkan permasalahan yang mendasar dan dihadapi pada saat melaksanakan tugas, dan memberikan penyelesaian serta penyeimbangan kemampuan peserta individu dengan peserta individu lainnya, sehingga pelaksanaan tugas yang dilakukan antara individu peserta dengan individu peserta lainnya, terjadi sinkronisasi dan pelaksanaan tugas dan tanggung jawab dapat terselenggara tanpa adanya kesalahan penanganan atas pekerjaan yang telah diserahterimakan.

  1. Memberikan pendampingan terhadap individu dan kelompok, dalam melaksanakan implementasi tugas dilingkungan kerja, serta memberikan solusi terhadap permasalahan yang dihadapi.

Execution program

  1. In-Class Method on 2 (two) working days

Akan dilakukan di dalam kelas, dalam memberikan pengertian yang mendalam dan penyeimbangan kemampuan, antara kemampuan yang dimiliki oleh seluruh peserta dengan kemampuan yang dibutuhkan dalam melaksanakan tugas dan tanggung jawab.

Di dalam In-Class, akan dilakukan tutor, diskusi dan tanya-jawab, serta memberikan feedback oleh fasilitator, atas permasalahan yang dihadapi serta strategy menyelesaikan permasalahan tersebut untuk diimplementasikan di dalam lingkungan kerja.

  1. Duties Assignment

Penugasan akan dilakukan dengan menerapkan proses simulasi sebagai imitasi proses (proses yang sama persis (100%) dengan proses yang terjadi dilingkungan kerja) kepada kelompok, sehingga masing-masing kelompok dapat melaksanakan pekerjaan, sebelum dan setelah dilakukan serah terima dari kelompok lainnya, sebagai suatu langkah tindak lanjut yang harus dilakukan atas Arsip Rumah Sakit.

Di dalam melaksanakan penugasan kelompok, fasilitator akan memberikan bimbingan terhadap pekerjaan yang tidak sesuai, dan melakukan tindakan perbaikan terhadap Arsip Rumah Sakit, sehingga tindakan koreksi yang dilakukan dapat dipahami dan ditindak lanjuti oleh kelompok lainnya pada saat setelah dilakukan serah terima pekerjaan.

  1. One-to-One

Setiap individu akan mendapatkan bimbingan oleh fasilitator dalam melaksanakan tugas dan tanggung jawabnya, dan menyelesaikan setiap permasalahan yang dihadapi sehingga individu dapat melaksanakan tugas sebagaimana yang diharuskan, serta memberikan penyetaraan kemampuan antara kemampuan yang dibutuhkan untuk pelaksanaan tugas dengan kemampuan yang dimiliki oleh individu.

  1. Appraisal and Assessment

Seluruh peserta akan menjalani pre and post test, dimana di dalam pre-test, akan diketahui kemampuan setiap individu dan budaya yang melekat pada organisasi (kelompok), dan akan digunakan sebagai rekomendasi untuk peningkatan kemampuan soft skill yang dibutuhkan, terutama dalam pengembangan tenaga kerja pada masa yang akan datang

Sementara di dalam past-test, akan diketahui kemampuan setiap individu dan perubahan budaya yang terjadi, pada saat melaksanakan tugas dan tanggung jawab, serta mendeteksi hal-hal yang perlu mendapatkan peningkatan untuk dicapainya keberhasilan dalam pelaksanaan tugas dan tanggung jawab.

Instructor : Setiono Winardi

Senior Consultant yang ahli dalam bidang Performance Management, Organizational, Talent Management, Change Management, Business Planning, Negotiation, Strategic Planning, Sourcing, HR Consulting, Business Strategy.

1. Award the Best Practice Human Resources Management from National Police HongKong Government;
2. Honors from the Ministry of Education of the Republic of Ghana, West Africa.
3. Award from the Economy Community West African State (ECOWAS) Regional Office Lome Republic of Togo West Africa
4. Awards from Ministry Trade & Export Federal Republic of Nigeria West Africa.

Be the Champion on ASEAN GLOBAL 2015

Program ini disusun untuk membangun kemampuan dan ketrampilan Sumber Daya Manusia untuk memasuki era ASEAN GLOBAL 2015, sebagai suatu program Pendampingan (Mentoring) dan Pengajaran (Coaching) serta Konsultasi (Consulting) yang berkesinambungan untuk dapat memimpin organisasi dalam melakukan Perubahan Manajemen (Change Management) dan menghadapi persaingan bisnis serta memenangkan persaingan bisnis melalui kemampuan mengelola, meningkatkan nilai dan membangun strategi bisnis sumber daya manusia.

Overview

Merubah kondisi perusahaan saat ini menjadi suatu kondisi yang diharapkan dimasa depan serta siap dalam berkompetisi pada ASEAN GLOBAL 2015, adalah salah satu bagian dari program change management untuk memenangkan persaingan pada ASEAN GLOBAL 2015, akan ditentukan oleh kemampuan HR Manager dalam mengelola, meningkatkan nilai dan membangun strategi sumber daya manusia yang ada pada perusahaan (organisasi).

Pada ASEAN GLOBAL 2015, kemampuan sumber daya manusia lokal akan menghadapi persaingan dengan kemampuan sumber daya manusia asing yang bekerja pada perusahaan pesaing dengan kualitas kinerja, efisiensi dan efektifitas yang lebih baik, yang dapat berakibat pada pergeseran permintaan atas barang/jasa ke perusahaan pesaing karena dapat memberikan produk barang/jasa yang lebih baik.

Pergeseran permintaan produk barang/jasa yang dihasilkan serta layanan pelanggan tidak akan terjadi, apabila kualitas produk, efisiensi dan efektifitas dari perusahaan lebih baik dari perusahaan pesaing, atau sekurang-kurangnya kualitas produk, efisiensi dan efektifitas perusahaan dapat memenuhi harapan pelanggan.

Program peningkatan kemampuan sumber daya manusia lokal untuk dapat mengimbangi atau bersaing dengan kemampuan sumber daya manusia asing, harus dilakukan secara terintegrasi, dari level yang paling bawah sampai dengan level manajer, sehingga dalam melakukan proses menghasilkan produk barang/jasa, kemampuan sumber daya manusia akan terinterkoneksi dan produk yang dihasilkan akan memenuhi kualitas, efisiensi dan efektifitas yang memenuhi harapan pelanggan, atau lebih baik dari perusahaan pesaing.

Understanding

ASEAN GLOBAL 2015 adalah dimana sumber daya manusia asing dapat bekerja pada perusahaan local dan asing, atau masuknya produk barang/jasa dari perusahaan asing ke wilayah pemasaran perusahaan lokal, sehingga perusahaan pesaing dapat memberikan alternatif pelayanan produk barang/jasa yang lebih baik dan harga yang lebih kompetitif.

Untuk mempertahankan dan memenangkan persaingan bisnis di ASEAN GLOBAL 2015, maka kemampuan para Manajer di dalam organisasi harus mengalami peningkatan secara terintegrasi dan interkoneksi dengan level yang berada di bawahnya, sehingga kemampuan mengelola pekerjaan, meningkatkan nilai dan membangun strategi bisnis melalui sumber daya manusia dapat menghasilkan produk yang memenuhi harapan pelanggan.

Kemampuan mengelola pekerjaan, meningkatkan nilai dan membangun strategi bisnis melalui sumber daya manusia, merupakan suatu ketrampilan yang melekat dan harus dimiliki oleh seluruh karyawan di dalam organisasi, yang terdiri dari karyawan pelaksana, supervisor dan manajer, pada saat menghasilkan produk barang/jasa dalam memenuhi permintaan dan harapan pelanggan.

Sasaran Program

  1. Peningkatan kemampuan seluruh karyawan yang berada di dalam organisasi, dari karyawan pelaksana, supervisor dan menajer
  2. Memiliki kemampuan human skills oleh karyawan, supervisor dan manajer yang dibutuhkan pada ASEAN GLOBAL 2015
  3. Memiliki kemampuan dalam menyusun dan merencanakan program pengembangan sesuai dengan visi dan misi organisasi di era ASEAN GLOBAL 2015
  4. Memiliki kemampuan dalam membangun peranan human resources yang berdedikasi dalam memenuhi kebutuhan internal pada saat menyelesaikan tugas dan tanggung jawabnya serta mengembangkan dan menerapkan praktek human skills dalam memenuhi dan memenangkan persaingan pada era ASEAN GLOBAL 2015
  5. Memiliki human skills yang terintegrasi dan interkoneksi diantara karyawan di dalam organisasi, dalam menghadapi dan memasuki ASEAN GLOBAL 2015.

Topics Insight

  1. Change Management
  2. Leadership and Communication Skills
  3. Total Quality & Time Management
  4. Training Need Analysis
  5. Reward Management
  6. Cross Function Organization
  7. Conflict Resolution
  8. Risks Management

Peserta

  1. Karyawan pelaksana
  2. Supervisor
  3. Manajer
  4. Director, Manager, Supervisor sebagai pihak yang terlibat
  5. Semua perusahaan (organisasi) yang akan menghadapi ERA ASEAN GLOBAL 2015

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation 

FACILITY

  • Module / Handout
  • Sertifikat
  • Training Kit
  • Souvenir
  • Dinner / City tour (Merapi Offroad/Prambanan/Borobudur/Wonosari Beach..etc) Pilih salah satu.
  • Pick up dari bandara jika mengirimkan minimal 3 orang

Jadwal Training 2015

05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta
15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta
04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta
06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta
11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta
22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta
13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta
04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta
07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta
05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta
16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta
14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta

Developing Value for Your Department/Division

Latar Belakang

Apakah tim anda (Divisi/Departemen) yang merupakan bagian dari perusahaan tidak atau kurang dihargai oleh tim (Divisi/Departemen) lain?

Salah satu factor menurunnya kinerja perusahaan adalah tidak dihargainya satu atau beberapa Divisi/Departemen oleh Divisi/Departemen lainnya yang berada di dalam satu perusahaan atau tidak adanya value organisasi (Divisi/Departemen) tersebut dimata organisasi (Divisi/Departemen) lainnya, sehingga kinerja tim (cross function organisasi) tidak mencapai titik yang maksimal dan penyelesaian tugas dan tanggung jawab organisasi menjadi tidak efisien dan efektif.

Overview

Tidak adanya nilai (value) bagi organisasi merupakan akibat dari kinerja tim di dalam organisasi (perusahaan) tidak efisien dan efektif, karena nilai (value) yang tercipta tidak dapat memberikan manfaat yang maksimal bagi keberhasilan kinerja bagi tim atau bagian organisasi lain yang merupakan satu kesatuan dalam mencapai tujuan strategis perusahaan.

Untuk mendapatkan nilai (value) bagi tim atau bagian organisasi, maka kinerja tim harus dapat memberikan value (nilai) yang berarti bagi keberhasilan kinerja tim atau bagian organisasi lainnya, sehingga visi, misi dan obyektifitas organisasi keseluruhan dapat mencapai tujuan strategis.

Understanding

Nilai organisasi (organization value) adalah filosofi operasi atau prinsip-prinsip yang memandu perilaku internal organisasi serta budaya untuk berhubungan dengan pelanggan, mitra, dan pemegang saham, dan dinyatakan di dalam suatu misi perusahaan yang berasal dari nilai-nilai inti (core values).

Nilai-nilai inti (core values) dari organisasi adalah bagaimana nilai tim di tempat kerja dapat mendukung tim lainnya, mengapa nilai ditempat kerja semakin penting, mengapa suatu nilai merupakan budaya yang mendasar bagi organisasi dan apa saja yang bisa menjadikan suatu nilai.

Highlight Program

  1. Team Work
  2. Honesty
  3. Excellent
  4. Commitment
  5. Ownership
  6. Customer Services
  7. Professionalism
  8. Personal Development

Sasaran Program

  1. Menciptakan kerja sama tim dalam mencapai tujuan bersama yang selaras dengan tujuan strategis perusahaan
  2. Membangun tim untuk bisa bekerja sama dan memanfaatkan keunggulan (nilai positif) dan menghilangkan hambatan (nilai negative) anggota tim
  3. Menghasilkan kinerja organisasi yang maksimal melalui kerjasama diantara anggota tim dan antar organisasi
  4. Meningkatkan nilai efisiensi dan efektifitas kinerja organisasi yang maksimal
  5. Membangun excellent corporate culture melalui nilai-nilai di dalam organisasi yang efektif dan efisien
  6. Pengembangan individu dan tim berdasarkan nilai-nilai professionalism
  7. Menciptakan komitmen yang tinggi dan rasa memiliki
  8. Terpenuhinya kepuasan pelanggan sebagai dasar pertumbuhan kinerja organisasi yang berkesinambungan

Strategi program

  1. Tutor untuk memberikan pemahaman yang mendalam tentang teori yang dipergunakan dan melakukan umpan balik untuk mengatasi dalam menggunakan teori dan teknik praktek terbaik
  2. Penugasan individu dan kelompok, untuk memberikan latihan dalam mengimplementasikan pemahaman teori yang diperoleh dari Tutor dan Tanya jawab.
  3. Diskusi antar kelompok untuk mendapatkan pengalaman dalam mengatasi permasalahan yang dihadapi, dan mengimplementasikan teori untuk praktek terbaik pada budaya di dalam lingkungan kerja
  4. Memberikan panduan melalui transformasi pengalaman Fasilitator dalam melakukan latihan individu dan diskusi kelompok, sehingga diperoleh pengetahuan dan pengalaman yang selaras untuk diterapkan di dalam lingkungan kerja
  5. Melakukan pengukuran keberhasilan penerapan strategi berdasarkan teori dan praktek terbaik sesuai dengan budaya dan tujuan strategis organisasi

Outline Program

  1. Pengenalan Value : Pengertian, peranan dan arti penting
  2. Aneka Value dalam organisasi
  3. Value in transition
  4. Value ditempat kerja
  5. Alasan value menjadi semakin penting
  6. Team Work, Honesty, Excellent and Commitment
  7. Ownership, Recognition and Customer Services
  8. Professionalism, and Personal Development
  9. Measuring and Assessment

Durasi Program : 3 (tiga) hari atau 24 (dua puluh empat) jam

Peserta yang harus hadir

  1. Supervisor dan Leader
  2. Manager
  3. General Manager dan Vice Director
  4. Setiap orang yang ingin mengetahui strategi membangun nilai bagi organisasi

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation 

FACILITY

  • Module / Handout
  • Sertifikat
  • Training Kit
  • Souvenir
  • Dinner / City tour (Merapi Offroad/Prambanan/Borobudur/Wonosari Beach..etc) Pilih salah satu.
  • Pick up dari bandara jika mengirimkan minimal 3 orang

Jadwal Training 2015

05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta
15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta
04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta
06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta
11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta
22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta
13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta
04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta
07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta
05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta
16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta
14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta

Master Strategic Management

Latar Belakang

Elemen bisnis yang terbagi menjadi 2 (dua) yaitu product (quality, service, and price) dan people (individu/management) akan mempengaruhi perusahaan dalam melakukan persaingan di pasar persaingan bebas, dimana keunggulan product belum dapat menjamin perusahaan akan keluar sebagai pemenang (champion) dalam persaingan tersebut.

People akan sangat berperan dalam mempengaruhi kemenangan perusahaan dalam persaingan bisnis, namun bagaimana people dapat memegang kendali dalam bisnis pada saat memegang kekuasaan di dalam manajerial untuk memimpin perusahaan menjadi pemenang (champion).

Understanding

Sebagai pemegang kendali kekuasaan di dalam manajerial yang menjalankan bisnis, maka people harus memiliki kompetensi leader, yang dapat memahami bagaimana memegang kekuasaan, melakukan negosiasi dalam konteks bisnis terutama di tengah-tengah kompleksitas yang sangat besar untuk dapat memahami ruang lingkup bisnis, peraturan hukum termasuk banyaknya lembaga pemerintah yang menerapkan peraturan dan standardisasi, serta mengambil solusi pada model out-sourcing bisnis, informasi bisnis, tingkatan organisasi dan produk substitusi atau pembiasan manfaat produk.

Highlight

  1. Strategic thinking
  2. Fungsi leadership
  3. Negotiation skills
  4. Stress management
  5. Bisnis laws
  6. Out-sourcing
  7. Product knowledge

Methode Program

  1. Tutor untuk memberikan pemahaman yang mendalam tentang teori yang dipergunakan dan melakukan umpan balik untuk mengatasi dalam menggunakan teori dan teknik praktek terbaik
  2. Penugasan individu dan kelompok, untuk memberikan latihan dalam mengimplementasikan pemahaman teori yang diperoleh dari Tutor dan Tanya jawab.
  3. Diskusi antar kelompok untuk mendapatkan pengalaman dalam mengatasi permasalahan yang dihadapi, dan mengimplementasikan teori untuk praktek terbaik pada budaya di dalam lingkungan kerja
  4. Memberikan panduan melalui transformasi pengalaman Fasilitator dalam melakukan latihan individu dan diskusi kelompok, sehingga diperoleh pengetahuan dan pengalaman yang selaras untuk diterapkan di dalam lingkungan kerja
  5. Melakukan pengukuran keberhasilan penerapan strategi berdasarkan teori dan praktek terbaik sesuai dengan budaya dan tujuan strategis organisasi

Peserta yang harus hadir

  1. Supervisor dan Leader yang aktif dalam mencari peranan yang harus dilakukan untuk menangani isu-isu strategis
  2. Manager da Senior Manager sebagai pemimpin pertumbuhan bisnis dan profit center
  3. Setiap orang yang ingin mengetahui strategic management tingkat mahir

Sasaran Program

  1. Mengembangkan proses untuk berpikir strategis, dalam memahami strategi memegang kekuasaan di dalam manajemen (organisasi).
  2. Mengembangkan strategi melakukan negosiasi dalam konteks bisnis, terutama pada kondisi yang sangat kompleks
  3. Memahami environment bisnis, termasuk peraturan hukum, variasi lembaga pemerintahan
  4. Memahami makna strategis dalam perkembangan kontemporer, seperti strategi menggunakan out-sourcing, pemanfaatan informasi elektronik, dan jenjang organisasi serta pembiasan fungsi produk.

Outline

Hari Pertama : Apresiasi, Konflik (Kompetisi), Branding produk dan Kolaborasi

  1. Tata niaga market, peranan lembaga, proses hukum dan perjanjian
  2. Inovasi kelembagaan dan pengembangan bisnis dengan keuntungan non-linear
  3. Memahami kompetisi yang berbasis produk, platform dan jenis persaingan
  4. Pasar elektronok, lelang (tender), intermediasi, dan kolaborasi dan platform
  5. Intelektual rights

Hari Kedua : Peraturan hokum dan strategi

  1. Capital Market dan Risk Management
  2. Network strategy untuk eksplorasi kolaborasi atau kerjasama
  3. Pembiasan produk dan out-sourcing
  4. Model kapitalis, Generasi dan Kompetisi Global

Hari Ketiga : Management dan Kolaborasi

  1. Managing organization
  2. Merger, acquisition dan due delligence

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation 

FACILITY

  • Module / Handout
  • Sertifikat
  • Training Kit
  • Souvenir
  • Dinner / City tour (Merapi Offroad/Prambanan/Borobudur/Wonosari Beach..etc) Pilih salah satu.
  • Pick up dari bandara jika mengirimkan minimal 3 orang

Jadwal Training 2015

05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta
15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta
04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta
06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta
11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta
22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta
13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta
04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta
07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta
05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta
16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta
14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta

Developing Public Trust

Latar Belakang

Ditengah-tengah terjadinya degradasi nilai-nilai moral dan kepercayaan, public sector dan lembaga pemerintahan mengalami degradasi kepercayaan atas semua kinerja yang telah dan akan dilakukan berdasarkan fungsinya.

Dalam kondisi seperti ini, maka Kepercayaan Umum (Public Trust) terhadap Lembaga atau Institusi Pemerintahan merupakan suatu elemen yang utama, dalam menciptakan dan menumbuhkan nilai (value) terhadap Kinerja Pemerintahan.

Kepercayaan umum (public trust) bagi suatu lembaga pemerintahan adalah suatu property yang diharuskan ada dan dimiliki serta melekat sebagai suatu bukti telah diterapkannya prinsip etika dan praktek professional, dilingkungan kerja lembaga tersebut.

Overview

Konsep kepercayaan publik (public trust) berhubungan kepada asal-usul pemerintahan yang demokratis dimana gagasan besarnya bahwa dalam masyarakat terletak kekuatan sejati dan masa depan mereka, oleh karena itu, kepercayaan umum (public trust) melekat pada pribadi pejabat dan harus dihormati serta dilindungi.

Sebagai contoh, bahwa politik suap (menerima/memberikan barang dalam bentuk apapun) termasuk melobi untuk kepentingan kelompok tertentu dan praktek kartel dianggap sebagai kejahatan besar karena akan menimbulkan budaya korupsi di mana kepercayaan publik akan terkikis serta menimbulkan Isu-isu lain yang berkaitan dengan korupsi, dan politik untuk kepentingan pihak tertentu, dan di dalam kondisi demikian maka lembaga pemerintahan harus melakukan perubahan management (change management), keterbukaan informasi, penyederhanaan birokrasi, kemudahan mendapatkan akses (berhubungan), standard operation prosedur yang sederhana, meminimalisir proses dan peningkatan kinerja yang berkesinambungan.

Understanding

Kepercayaan (trust) adalah suatu situasi yang ditandai oleh aspek-aspek satu pihak (trustor) bersedia untuk mengandalkan tindakan pihak lain (trustee); pada kondisi yang ditujukan untuk masa depan, dimana trustor secara sukarela atau tanpa terpaksa melepaskan kontrol atas tindakan yang akan dilakukan oleh wali amanat, sehingga trustor tidak mengetahui secara pasti tentang hasil dari tindakan yang telah dilakukan untuk atas namanya, tetapi trustor hanya bisa mengembangkan dan mengevaluasi harapan, dengan suatu resiko bahwa wali amanat tidak akan berperilaku seperti yang diinginkan.

Secara konseptual, kepercayaan (trust) juga disebabkan karena hubungan di dalam dan antara kelompok-kelompok sosial (keluarga, teman, komunitas, organisasi, perusahaan, negara dan lain-lain), sebagai pendekatan yang populer untuk membingkai dinamika antar kelompok dan intra-kelompok dalam berinteraksi yang mengandalkan kepercayaan.

Namun ketika hubungan tersebut dipengaruhi oleh kemajuann teknologi dan perkembangan jaman, maka suatu kepercayaan menjadi atribusi masalah/sengketa, namun masalah kepercayaan akan bertumpu pada tingkatan teknologi yang dipergunakan.

Highlight

  1. Change Management
  2. Keterbukaan informasi
  3. Standard Operation Prosedur
  4. Business Process
  5. Performance
  6. Continuous improvement

Methode

  1. Tutor, untuk memberikan pengertian tentang topic bahasan melalui penjelasan secara sistematis sehingga audience memahami secara mendalam tentang public trust
  2. Diskusi dan Tanya jawab untuk mendapatkan feed-back dan menyelaraskan kemampuan audience dengan persyaratan yang dibutuhkan dalam membangun public trust
  3. Simulasi, melakukan mini-permainan dalam mengimplementasi strategi membangun public trust

Outline

  1. Pengertian public trust
  2. Unsur-unsur yang mempengaruhi public trust
    1. Meningkatnya public trust
    2. Menurunnya public trust
  3. Kebutuhan public trust
  4. Peranan public trust
  5. Talent untuk public trust
  6. Framework public trust
  7. Organization Development pada public trust
  8. Evaluasi kinerja untuk pemenuhan public trust
  9. Continuous improvement pada public trust

 

Peserta yang harus hadir

  1. Senior staff
  2. Supervisor
  3. Junior Manager
  4. Senior Manager
  5. Setiap yang terlibat dalam pembangunan public trust dan orang yang ingin mengetahui strategi membangun public trust

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation 

FACILITY

  • Module / Handout
  • Sertifikat
  • Training Kit
  • Souvenir
  • Dinner / City tour (Merapi Offroad/Prambanan/Borobudur/Wonosari Beach..etc) Pilih salah satu.
  • Pick up dari bandara jika mengirimkan minimal 3 orang

Jadwal Training 2015

05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta
15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta
04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta
06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta
11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta
22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta
13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta
04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta
07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta
05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta
16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta
14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta

Berpikir Strategik pada Manajemen Perubahan

Latar Belakang

Dengan adanya perubahan teknologi, maka organisasi dan manusia akan menghadapi perubahan yang tidak dapat dihindarkan dalam melakukan kegiatan di dunia usaha, yang mana di dalam perubahan tersebut tetap menempatkan manusia sebagai aset utama.

Di dalam melakukan perubahan tersebut, maka tantangan organisasi adalah resistensi dan strategy implementasi perubahan menjadi suatu permasalahan yang utama, terutama untuk peningkatan kinerja dan daya saing sehingga organisasi dapat memenangkan persaingan di dalam era globalisasi

Pemahaman

Manajemen perubahan (Change Management) adalah sebuah pendekatan untuk melakukan transisi individu, tim, dan organisasi pada saat ini untuk menuju keadaan masa depan yang diinginkan, yang biasanya merujuk kepada proses manajemen proyek, dalam melakukan perubahan ruang lingkup proyek yang secara resmi telah diperkenalkan dan disetujui oleh pimpinan tertinggi di dalam organisasi

Kerangka Kerja

  1. Memahami teori dan perspektif utama perkembangan dan perubahan organisasi (organization development-OD).
  2. Memahami peran lingkungan internal dan eksternal dalam mendorong atau menahan perubahan dan OD, serta pentingnya konteks politik , budaya dan teknologi.
  3. Penerapan teori dan perspektif perubahan pada pengembangan organisasi dalam konteks manusia, masyarakat dan pengaturan sistem yang besar dan kecil.
  4. Diagnosa kebutuhan untuk perubahan organisasi dan intervensi OD.
  5. Rumusan strategi dan taktik untuk perubahan organisasi dan intervensi OD.
  6. Dinamika dan isu-isu dalam menerapkan dan melaksanakan strategi perubahan atau intervensi OD.
  7. Pemahaman penolakan terhadap perubahan dan teknik belajar untuk mengatasi resistensi terhadap perubahan.
  8. Ketrampilan teknis untuk mengevaluasi efektivitas perubahan dan pengembangan organisasi.
  9. Ketrampilan pengembangan dan pembelajaran organisasi yang memaksimalkan kemampuan organisasi agar secara efektif beradaptasi dan mengatasi perubahan lingkungan yang bergejolak.

Alasan untuk berpikir strategic pada manajemen perubahan

  1. Membangun figure perusahaan dengan ukuran yang sesuai
  2. Mendapatkan pemasok baru dengan proses yang berbasis web
  3. Relokasi ruang kantor dalam sebuah bangunan yang ada
  4. Menerapkan solusi Enterprise Resource Planning
  5. Reorientasi sekitar proses, bukan fungsi
  6. Melepaskan produk baru

Manfaat

  1. Perubahan Budaya
    • Kenapa perlu transformasi
    • Perubahan sikap
    • Wawasan perubahan sebagai inspirasi dari efek perilaku
  2. Mengenal dan Memahami Perubahan Organisasi
    • Struktur & proses reengineering.
    • Perubahan teknologi
    • Perubahan manusia
    • Sosialisasi manajemen perubahan
  3. Mengatasi penolakan pada perubahan
    • Mengatasi konflik yang bernilai positif dan negatif.
    • Efektifitas dalam mengelola konflik.
    • Menyerap penolakan, kompetisi, koordinasi, dan berkolaborasi.
    • Strategi mengurangi penolakan terhadap manajemen perubahan
    • Memotivasi karyawan dan peningkatan kesadaran atas manfaat dari manajemen perubahan

Proses Berpikir Strategik pada Manajemen Perubahan

Proses dalam membangun berpikir strategic, dilakukan dalam 3 (tiga) kategori yaitu:

  1. Memberikan pemahaman yang mendalam yang dipandu oleh konsultan yang berpengalaman dan memiliki kemampuan dalam menerapkan program manajemen perubahan, di dalam suatu peogram in-house training yang mempergunakan metode; tutor dalam memberikan transformasi ilmu pengetahuan, diskusi dan tanya jawab untuk mendapatkan feed-back atas berbagai permasalahan yang dihadapi, dan transformasi pengalaman melalui suatu simulasi dengan menggunakan studi kasus
  2. Membentuk diskusi kelompok untuk mendapatkan brainstorming dan elaborasi rencana kerja yang dipandu oleh konsultan yang berpengalaman dan memiliki kemampuan untuk mempertajam rencana program yang akan dibuatnya sebagai bagian dari penugasan dalam manajemen perubahan
  3. Melakukan pengajaran dan pendampingan oleh konsultan yang berpengalaman dan memiliki kemampuan kepada setiap individu dalam melaksanakan atau mengimplementasikan program yang harus dijalankan.
  4. Membuat laporan atas pelaksanaan program yang dijalankan oleh individu dan kelompok, dan melakukan evaluasi atas laporan yang dipandu oleh konsultan yang berpengalaman dan memiliki kemampuan untuk mendapatkan gambaran keberhasilan melalui studi banding (benchmarking) antara hasil yang diperoleh dengan target dari berpikir strategic

Hasil yang dicapai

  1. KEBERSAMAAN DALAM SISTEM ORGANISASI BERKINERJA UNGGUL
    • Kesamaan persepsi dan menjadi satu kesatuan dalam menghadapi masalah.
    • Terbentuknya paradigma, KITA SATU.
    • Organisasi sebagai human activity sistems holonik.
  2. PERTUMBUHAN SELF AWARENESS:
    • Motivator & hygiene Factor yang merupakan pilihan
    • Competence & Talent.
  3. MENDAPATKAN STRATEGI MENGELOLA PERUBAHAN:
    • Perubahan secara alami
    • Menjadi baik, lebih baik, terbaik dan unggul
    • Sistem Penghargaan terhadap perubahan management.
  4. LEADING SELF IN CHANGE & LEADING
  5. CHANGE IN OTHERS: SIGMOID CURVE REALITY AND ACTIVITY:
    • Kompleksitas pada dunia nyata (lingkungan kerja)
    • Kompleksitas pada system yang digunakan
  6. DIPEROLEHNYA MANAJEMEN PERUBAHAN DALAM TRIPLE LOOPS LEARNING PROCESSES
  7. HUMAN ACTIVITY SYSTEMS
  8. KOMPETENSI MANAJEMEN PERUBAHAN
  9. FIFTH DISCIPLINE ORGANISASI PEMBELAJAR
  10. LEADING CHANGE:
    • Leadership fitness: physical, intellectual, emotional, spiritual.
  11. DIMENSI PERUBAHAN (CAPRA)
  12. DITETAPKANNYA PERUBAHAN

Bagi perusahaan yang akan mendapatkan kemampuan berpikir strategic pada manajemen perubahan silahkan menghubungi kami.

Leadership dan Management tingkat Advance

Latar Belakang

Dalam era kemajuan teknologi dan menghadapi persaingan bisnis global, maka perusahaan memerlukan karyawan level managerial untuk memiliki ketrampilan tingkat advance dalam posisi Management dan sebagai Leader yang akan membawa organisasi menghadapi segala tantangan dan menciptakan kinerja yang tinggi, dimana Advance Management dan Leader akan melakukan transformasi pengetahuan, ketrampilan, dan pengalaman untuk anggota tim, termasuk para leader yang berada dibawahnya.

Advance Management dan Leader, adalah suatu ketrampilan untuk memberikan pengenalan prinsip-prinsip strategi dan mengembangkan proses berpikir yang efektif untuk mengimplementasikan strategi di semua level dalam organisasi yang memfokuskan pada peranan Leader dan Middle Manager melalui transformasi pengetahuan dan teknik guna memaksimalkan potensi yang dimiliki tim untuk mencapai kinerja tinggi.

Pemahaman

Ketrampilan Management dan Leader tingkat advance memiliki ruang lingkup, sebagai berikut

  1. Analisa Bisnis, ketrampilan dalam mengidentifikasi peluang, kekuatan, kelemahan dan tantangan yang dihadapi
  2. Strategy Kerja Tim, ketrampilan dalam memberdayakan secara maksimal anggota tim
  3. Strategi Presentasi, ketrampilan dalam menyampaikan gagasan, solusi, dan metode yang akan digunakan
  4. Identifikasi bakat dan preferensi, ketrampilan dalam menelusuri bakat sebagai suatu preferensi
  5. Penataan tim untuk efektifitas kinerja, ketrampilan untuk membangun bisnis proses dan membuang proses sampah
  6. Penyelarasan visi, ketrampilan untuk menyeimbangkan antara kemampuan yang dimiliki dengan tujuan organisasi
  7. Motivasi dan mengembangkan tim, ketrampilan dalam memberikan semangat dan meningkat kinerja
  8. Mengelola konflik, ketrampilan dalam menyelesaikan berbagai pertentangan dan resistensi, sehingga tujuan perusahaan tidak terganggu

Kerangka Kerja

  1. Strategi membuat perencanaan dan metode implementasi, termasuk berpikir strategic
  2. Re-engineering business proses termasuk membuang proses yang tidak perlu
  3. Penguasaan kasus untuk membuat solusi
  4. Assignment proses dari analisa, perencanaan, fase, implementasi dan pengukuran strategi
  5. Konsep manajemen perubahan untuk mempengaruhi organisasi secara umum
  6. Kemampuan mengelola peranan organisasi untuk mencapai tujuan strategis
  7. Pemahaman pada peranan manajer dan pemimpin
  8. Kemampuan mengidentifikasi bakat yang berpengaruh di dalam tim
  9. Strategi melibatkan diri dalam memotivasi tim dengan visi dan nilai-nilai organisasi
  10. Strategi menciptakan standard kinerja untuk menetapkan tujuan yang jelas
  11. Strategi memanfaatkan dan mengelola konflik sebagai suatu peluang dan tantangan

Manfaat/Fungsi

Management dan Leadership tingkat advance, memiliki manfaat sebagai berikut

  1. Bagi organisasi; Dapat mengambil keputusan yang lebih baik dari waktu ke waktu dengan mengalokasikan sumber daya yang berpengaruh bagi kinerja organisasi dan individu; Menggunakan proses perencanaan yang terbaik; Implementasi perencanaan yang efektif

Sehingga kinerja organisasi sepenuhnya berada pada tingkat yang tinggi dalam efektifitas dan efisiensi fungsi tim pada di semua tingkatan, struktur, dalam mengintegrasikan dan memotivasi anggota tim uuntuk mampu memfokuskan kebutuhan pelanggan dan organisasi dalam jangka panjang.

  1. Bagi individu; Fleksibilitas karir yang meningkat (vertikal dan horizontal); Kecepatan berpikir dan resolusi pada penanganan masalah yang sulit; Motivasi yang lebih besar dan proaktif

Individu akan mengalami dampak perspektif dari tim sebagai akibat penerapan fungsi kepemimpinan, teknik terbaru untuk membangun fleksibilitas dan kepercayaan dalam memanfaatkan kekuatan tim.

Proses membangun Leadership dan Management tingkat advance

Proses dalam membangun Leadership dan Management tingkat advance, dilakukan dalam 3 (tiga) kategori yaitu:

  1. Memberikan pemahaman yang mendalam yang dipandu oleh konsultan yang berpengalaman dan memiliki kemampuan dalam menerapkan program Leadership dan Management, di dalam suatu program in-house training yang mempergunakan metode; tutor dalam memberikan transformasi ilmu pengetahuan, diskusi dan tanya jawab untuk mendapatkan feed-back atas berbagai permasalahan yang dihadapi, dan transformasi pengalaman melalui suatu simulasi dengan menggunakan studi kasus
  2. Membentuk diskusi kelompok untuk mendapatkan brainstorming dan elaborasi rencana kerja yang dipandu oleh konsultan yang berpengalaman dan memiliki kemampuan untuk mempertajam rencana program yang akan dibuatnya sebagai bagian dari membentuk Leadership dan Management tingkat advance
  3. Melakukan pengajaran dan pendampingan oleh konsultan yang berpengalaman dan memiliki kemampuan kepada setiap individu dalam melaksanakan atau mengimplementasikan program yang harus dijalankan.
  4. Membuat laporan atas pelaksanaan program yang dijalankan oleh individu dan kelompok, dan melakukan evaluasi atas laporan yang dipandu oleh konsultan yang berpengalaman dan memiliki kemampuan untuk mendapatkan gambaran keberhasilan melalui studi banding (benchmarking) antara hasil yang diperoleh dengan target dari berpikir strategic

Hasil yang dicapai

Pertama : Berpikir Strategik dan Analisa Bisnis, yang meliputi

  1. Pengertian dan perencanaan strategi
  2. Alasan dan arti penting perencanaan strategi
  3. Kerangka kerja utama sebagai konsep
  4. Analisis eksternal sebagai factor pendorong pertumbuhan macro environmental yang merupakan kekuatan kompetitif, dinamika pasar termasuk pemahaman dan analisa bisnis
  5. Studi banding atau strategi analisis pesaing
  6. Menganalisa pelanggan
  7. Menerapkan studi banding dari catatan pelanggan
  8. Pemahaman kasus pada analisa eksternal

Kedua : Analisa Internal dan Fusi sebagai pilihan strategis

  1. Analisa dua arah, eksternal dan internal
  2. Analisa internal; keuangan
  3. Analisa internal ; non-keuangan
  4. Konsep dan praktek balanced scorecard
  5. Diagnosis masalah strategis dan peluang
  6. Analisa Fusion sebagai pilihan strategis – SWOT dan matriks strategi
  7. Memahami kasus yang timbul pada tujuan strategis
  8. Pemahaman pada setiap mini-kasus dan pentingnya analisis internal

Ketiga : Rencana strategis dan relevansi aliansi serta joint venture

  1. Review dari metode yang digunakan
  2. Menetapkan Isi strategi : menghindari kelumpuhan analisis
  3. Menempatkan rencana strategis secara bersama-sama sebagai kerangka kerja : 5-halaman
  4. Implementasi sebagai contoh dalam kehidupan nyata dari strategi bisnis/rencana strategis
  5. Strategi untuk aliansi dan joint venture
  6. Praktek terbaik dalam aliansi dan joint venture
  7. Pengenalan dan briefing untuk kasus
  8. Fase latihan pertama tindakan grup untuk bekerja pada studi kasus utama

Keempat : Strategi Global, Team Building dan Manajemen Komunikasi Internal

  1. Inti dari globalisasi dan strategi global
  2. Globalisasi sebagai dimensi strategis
  3. Globalisasi sebagi dimensi organisasi
  4. Globalisasi sebagai dimensi manusia
  5. Membangun Tim dan mengelola Perencanaan strategis
  6. Strategi komunikasi melalui organisasi
  7. Strategi mendapatkan komitmen tim dan Buy-in
  8. Memberikan latihan untuk bekerja pada kasus utama

Kelima : Strategi Implementasi dan mendapatkan nilai

  1. Penguasaan strategi pada penyelesaian kasus utama
  2. Strategi presentasi pada kelompok dalam kasus utama
  3. Strategi implementasi yang efektif melalui konversi strategi analisis dan rencana tindakan
  4. Menghubungkan strategi dengan tujuan operasional
  5. Implementasi dalam mendapatkan hal-hal praktis yang akan dilakukan
  6. Strategi perencanaan karir
  7. Menciptakan organisasi di masa depan
  8. Membuat kesimpulan untuk nilai perusahaan dan individu dari pemikiran strategis

Keenam : Tim dan Pemimpin

  1. Tim, Pemimpin dan Manajer
  2. Tugas kunci pemimpinan
  3. Membuat pengaruh, otoritas dan kekuasaan
  4. Menentukan gaya kepemimpinan dan fleksibilitas
  5. Menumbuhkan kesadaran diri
  6. Menyeimbangkan hubungan kecerdasan dan emosional

Ketujuh : Visi, Arah dan Keselarasan

  1. Menciptakan visi bersama
  2. Tujuan, sasaran, dan keselarasan
  3. Melakukan pengembangan tujuan dan menentukan indikator
  4. Strategi melakukan pendekatan yang berbeda untuk memecahkan masalah
  5. Melakukan komunikasi visi secara menarik
  6. Menyampaikan pesan yang menantang

Kedelapan : Dinamika Tim

  1. Strategi mengembangkan tim
  2. Pemahaman sosiologi tim
  3. Menentukan karakteristik tim berkinerja tinggi
  4. Strategi menyeimbangkan peran tim
  5. Merancang struktur tim yang modern
  6. Strategi pendelegasian dan pemberdayaan

Kesembilan : Membangun Tim

  1. Pembelajaran dan kompetensi
  2. Membangun tim yang koheren
  3. Mengelola Tim mengelola dan menghadapi tantangan
  4. Melakukan coaching, mentoring dan self-directed learning
  5. Memberikan umpan balik dan penilaian
  6. Memanfaatkan kekuatan tim untuk kinerja puncak

Kesepuluh : Kinerja dan Manajemen Konflik

  1. Mendefinisikan kinerja
  2. Strategi pendekatan dalam mengukur kinerja tim dan individu
  3. Evaluasi kinerja dari sisi pelanggan
  4. Strategi manajemen kinerja sebagai ilmu atau seni
  5. Memanfaatkan konflik sebagai katalis untuk pengembangan tim
  6. Dapat mengelola hubungan interpersonal yang menantang